Imagine what a city could and should look like in several years. What do you see?
What will be top of mind for citizens?
How will citizens be accessing information and engaging with city agencies?
What tools will be needed in this future of cities?
Well, look no further because the city of the future is here today. Insight related to those questions, and many more, is provided by Cisco’s Wim Elfrink in Huffington Post, as he explores innovative concepts for urban sustainability and new possibilities for an improved citizen experience, as well as how the Internet of Everything (IoE) can help enrich people’s lives. Read the full article via Huffington Post, published today.
IoE, the Smart+Connected Communities Framework, and the Impact on the Public Sector
Throughout the New Cities Summit, as well as throughout our #SmartConnectedCity blog series, we took a look at how IoE and technology are helping to re-define cities by providing a framework for city and local government leaders to improve agency agility and performance, to increase operational efficiency and reduce costs, and to enhance on-demand citizen services. Below, for additional insight, Anil Menon and Wim Elfrink elaborate on this topic from New Cities Summit last week, as well as kick off a discussion about the subsequent impact on the public sector, which includes expanding access to education and healthcare.
To see more actual examples showing the impact of technology and IoE on cities and the public sector, click on the image below. Read More »
Following last week’s New Cities Summit, I have renewed interest in some of the technologies being implemented to improve citizen services. For example, as a citizen of the Dallas metroplex, I was intrigued by many of the solutions and applications the City of Dallas has put into place on its quest to become a smart and connected city.
With so many cities being pressured with the need to spend less yet meet growing citizen needs, we are seeing a growing interest in solutions such as the Remote Expert Smart Solution for Government Services (REGS). Many of us don’t have frequent need to engage with a city expert or professional, but when I have, the experience has been less than stellar. Too often, citizens end up in lines, waiting, having to take off work and in the worst case scenario – leaving without the information we needed.
Let’s say my grandfather needed to renew his driver’s license. With the REGS solution, the city could place a REGS units (or POD) inside a local commercial complex, within the public library or even the local bank. My grandfather wouldn’t have to go all the way to the Department of Motor Vehicles. He could simply go to the local POD location, enter the POD, be greeted and start a virtual face-to-face consultation immediately with an expert who would walk him through the process. The expert and my grandfather could see one another and the expert could share a browser or document and even print off any forms my grandfather needs before he leaves.
As Cecile Willems wrote yesterday, citizen engagement is critical to making our cities better. With solutions that make services easier to access, easier to use, and more effective for both the citizen and the city, we may just see that an engaged citizen is a happy citizen.
Is your city taking steps to improve citizen services? (check out what they are doing with REGS in Brisbane, Australia, by the way)
Interested in learning more about Smart+Connected Solutions such as REGS?
To learn more about what cities are doing to create new possibilities for improved citizen engagement and a better citizen experience, register for the entire #SmartConnectedCity blog series, or visit Cisco’s Smart+Connected Communities page and Government page on Cisco.com.
It’s great to stay in shape at the gym and pick out stylish clothes. But more and more, the personal image that really counts is digital.
That’s because the Internet of Everything (IoE) era demands new ways of looking at, well, just about everything. And everything includes you. In an expanding universe of new connections, each of us needs to ask, just where do I fit? And how am I being viewed?
In short, what is my digital persona?
The ways in which we are seen online have assumed acute importance in recent years, and that only stands to increase. Therefore, our digital personas have to be cultivated and maintained, just as we care for our images in the physical world.
In career terms, for example, you may be known in your daily work life as a good leader. But the physical world has limited reach. If there is no evidence of that in the digital world, you will be in trouble, especially if you happen to be looking for a new job. Recruiters, of course, know that they can do an instant search and start compiling your digital profile within seconds. If you say you’re an expert or a good manager, your digital persona had better back it.
According to some recent research, job recruiters are turning more and more to Facebook, which by some measures is becoming even more impactful for employment purposes than LinkedIn. So, if the personal social media site can actually trump the professional social media site, think twice before you post those Spring Break photos.
As the consumerization of IT extends ever further into the workplace — via personal devices, social media, and so forth — the blurring of the personal and the professional will only continue. As a result, everyone must be aware that personal actions have an impact comparable to professional achievements. And the digital trail that you leave behind every day influences how you are perceived in the marketplace.
One of the key themes that emerged this year from local government leaders at the New Cities Summit is that citizen engagement is a critical component to make our cities better. This theme was reiterated over and over throughout the sessions to really underscore its importance: more effective citizen engagement leads to better outcomes for cities and communities.
Customer Experience in the 21st Century and IoE
Technology is enabling a changing customer engagement model across the city landscape. There are now new options to get information and to create engagement. To engage citizens effectively and to improve the citizen experience, local government leaders and cities have to provide a compelling user experience and relevant information and services anytime, anywhere.
This brings in the concept of the Internet of Everything (IoE). IoE is the catalyst that can transform the citizen services of yesterday into interactive, citizen engagement for today. It’s a platform to connect the previously unconnected thereby creating smarter, more connected, more efficient government agencies and cities that deliver better, faster, real-time services through improved citizen engagement.
With both internal and external programs to feed innovation, Cisco aims to nurture disruptive ideas. In this light, we are using our new startup innovation program, Cisco Entrepreneurs in Residence (EIR), to spur open innovation and drive Cisco’s own leadership position in the emerging IoE opportunity.
The Entrepreneurs in Residence program offers financial support, access to a co-working space, basic software tools and a potential opportunity to collaborate with Cisco product or engineering teams. Each cohort lasts six months, and startups are selected through a rigorous multi-phase selection process that evaluates the viability of their business plans, the strength of their teams and their alignment with Cisco’s strategic focus.