Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week:
Off the Top
Karin Surber was here this week to discuss how Cisco partners are poised to succeed by using line of business selling. Wonder what exactly that is, as I did when we first started discussing it? Well check out Karin’s blog and she’ll give you the lowdown on how you are in a position for the best selling opportunity of your lifetime!
Karin walks you through solution selling, architecture selling and now line of business selling. Check out her blog and let us know what you think. Read More »
Tags: Cisco, karin surber, line of business selling, partner, sales, Weekly Rewind
“Mom, is there anything you don’t do well?” That came from Jaden, my twelve-year-old daughter, after a particularly arduous week tackling algebra and a To Kill a Mockingbird essay with a little help from me.
Clearly, I don’t do everything well, but the validation felt really good coming from a kid who I think is pretty extraordinary, herself. I might be slightly biased, but there’s enough evidence for extraordinary that some of my colleagues call me “Tiger Mom.” What they don’t know is that by Amy Chua standards, I would be a deadbeat mom since I only make my kids practice piano 30-45 minutes a day, and sometimes not everyday (gasp!).
All joking aside, I did ponder why I was the object of such adoration during a time when kids often retreat from their parents. And I believe it’s because I’m able to be around a lot and be present for my kids at their point of need. That’s because the collaboration tools that are essential to my productivity as an employee also give me the flexibility to work from home and still only be a video call away for my kids when I’m not.
The ability to be present at the point of struggle, at the point of discovery, at the point of accomplishment has been key to my close relationship with my children and in their development. But isn’t that true with just about any relationship? Don’t relationships with customers, partners and colleagues also flourish if you can be immediately present at their point of need?
The video collaboration technologies that are designed for faster decision-making, faster time to market and beating the competition are, in my world, really just about connecting people at their core. Read More »
Tags: Cisco, collaboration, present mom, video, video conferencing
So here we are in the middle of Spring 2015 and the temperature is beginning to rise, yes finally here in New England the temperature is beginning to rise after such a harsh winter. What is also on the rise according to ACG Research is the Cisco IP Infrastructure Market-Share. ACG published today their 1st Quarter 2015 Mobile IP Infrastructure Report and it stated that Cisco led the mobile industry
- Mobile IP Infrastructure at 44.7% up 5% QoQ
- Mobile IP Backbone at 69.6% up 2.6% QoQ
- Mobile IP Backhaul at 45.7% up 9.9% QoQ
- Packet Core (EPC + MPC) at 30.1%
With the recent announcements of merger mania in the Video and Mobile market, we expect Read More »
Tags: ASR5000 Series, ASR9000, ASR901, Cisco, Cisco VNI, EPC, esp, Evolved Packet Core, evolved services platform, LTE, mobile backhaul, Mobile IP Core, mobility, MPC, packet core, Service Provider, Virtualized packet core, vPC
Last month, I encouraged you to come visit our booth at TMFLive! in Nice to see how Cisco’s unified service management solution helps Service Providers transform their networks into centers of excellence for building customer trust and loyalty by enhancing the customer experience. Now I am proud to announce that, once again, Cisco has partnered with other industry leaders in a number of exciting Catalyst projects that take the evolution of customer experience to the next level while driving operational transformation towards unprecedented agility and efficiency. I’d like to briefly introduce these Catalysts, and encourage you to visit their booths in Nice to learn more:
1) Big Data Driven OSS
Cisco is collaborating with Read More »
Tags: Big Data, Cisco, hybrid networks, OSS, Service Provider, TM Forum, TMFLive
The explosive growth of mobile offers the greatest opportunity for contact centers. If the consensus among those at ICMI’s Contact Center Expo and Conference is any sign, mobile is the place to focus.
But while there’s consensus about mobile, there isn’t consensus on a standard definition of mobile customer care. Many consider mobile to be just another device to support or another channel into the contact center. However, participants and speakers at ICMI did not have a standard definition of mobile customer care. Many consider mobile to be just another device to support or another channel into the contact center.
I talked to Nemertes Research Analyst Lisa Durant to get her perspective. She agrees there is a dramatic evolution in the industry as mobile interaction continues its explosive growth as a contact method. Durant takes a broader view of mobile customer care to include “any interaction using a mobile device.” Whether a customer makes a voice call to a contact center, completes a transaction online, or engages via social media, she points out that the user is most likely on a mobile device.
As a silver sponsor at ICMI, the Cisco team experienced that strong interest in mobile. Attendees kept the booth staff busy demonstrating Remote Expert Mobile. Armed with iPads and Cisco DX80 endpoints, Cisco engineers Brian Cole and Doug King demonstrated products in the Cisco Customer Collaboration portfolio, including Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Express, Remote Expert Mobile, and Context Service.
The Evolving Mobile Customer Experience
Despite continued growth in mobile, Read More »
Tags: Cisco, collaboration, contact center, customer service, ICMI