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Services – the Missing “S” in the SDN Debate

June 7, 2013 at 8:49 am PST

While I’ve been writing about Cisco Domain TenSM, I’ve been watching the SDN debate evolve in our industry, and I have to say, I’ve had my concerns.  Don’t get me wrong – I personally see SDN as an important and very much required evolution (and note: ‘evolution’ – not ‘revolution’) of the networking industry.  Being able to extract more value from the network – through, for example, a consistent and broad network API – I mean, who wouldn’t be excited about that!  And especially for us in Cisco, with the largest by far networking installed base, the ability to uncover and exploit additional value for our customers from the network can only be a good thing!

As I say, over the past year or two, I’ve been perturbed about lack of discussion across the industry about the adoption and deployment challenges associated with SDN.  There is – bluntly – too much “nirvana” or “marketing promises” out there,  too much focus on the end result (e.g. “look at our use case, wow isn’t it great”) without discussion of steps required for a success, and too little discussion on the costs and challenges of the design and implementation of SDN solutions (e.g. “took us X man years + $M of investment”).  It’s now time to change the discussion.

I was therefore delighted to see Jim Meltzer’s discussion of the issues he was seeing with his clients regarding SDN.

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Cisco Partner Summit Day 2: Simplicity, Flexibility, Agility

While Day 1 of Partner Summit was all about Cisco’s vision for the future, the partner ecosystem, and partner evolution, today the focus shifted toward technology and services. Day 2’s General Session brought to the stage Padmasree Warrior, Chief Strategy and Technology Officer, Rob Lloyd, President, Development and Sales, and Edzard Overbeek, Senior Vice President, Cisco Services, to talk through Cisco’s innovation and technology, our unique value proposition for customers, and why building a robust services practice around Cisco sales is key to partner profitability.

Partner impressions are some of the most valuable feedback we have here at Cisco. Like yesterday, we took to the halls of the Boston Convention & Exhibition Center to get your perspectives. Here’s what you told us:

Read on for a full recap of Partner Summit Day 2.  Read More »

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The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your Concerns

Many of you take part in our annual satisfaction surveys.  You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13.  For this installment of the “We’re Listening” blog series,  I asked Joe Pinto, Senior Vice President, Technical Services, to review these responses and what we’re doing to improve your Cisco experience.

Joe Pinto  By Guest Contributor Joe Pinto

While overall feedback from our customers and partners in FY13 has been positive, we know there is a continuous need for improvement. One of the questions you often ask is, “What is Cisco doing to make Cisco easier to do business with?” Here’s a sampling of areas you’ve asked us to address and progress we’re making in those areas:  Read More »

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Cisco Domain Ten: Domain 8: Applications

March 29, 2013 at 2:34 pm PST

“Applications?”  I hear you say.  ”Why are Cisco talking about application?  They’re a networking company!?”  If this is what you are thinking, I’m glad you are reading this blog.  As we’ve broadened to be an IT company, we in Cisco Services have been quietly building our application migration capability for the past 2 years.  And with cloud, as the leading designers of cloud IaaS infrastructure, we in Cisco Services are in a unique position to help you migrate applications to the cloud, where the skillsets required are not only application migration, but a deep understanding of how to enable your applications to genuinely exploit the capabilities of your cloud infrastructure.

Which takes me to the subject for this blog, Domain 8 in the Cisco Domain TenSM framework -- Applications, following on from my Domain 7: Platform discussion the other week.  In our view in Cisco Services, (business) applications are the primary reason for the existence of the data center.  Applications drive so many of the decision in the other facets of the data center.  And when it comes to cloud (which is my theme for this Cisco Domain Ten series), there are additional considerations related to migrating applications to the cloud.  Let’s discuss some of these in this blog.

 

Cisco Domain Ten: Domain 8: Applications

Cisco Domain Ten: Domain 8: Applications

 

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Cisco Domain Ten: Domain 7: Platform

March 1, 2013 at 10:36 am PST

Domain 7 in our Cisco Domain TenSM framework for data center transformation is what we call “Platform”.  More specifically, this term refers to the “software platform” upon which your business applications will run.  In short, this area is where we examine operating systems, databases and other types of middleware and help you figure out your strategy, architectural decisions and implementation plans in these areas, to help you drive a more successful cloud or data center project.  Let’s discuss this area in more detail.

First, though, if you are new to the Cisco Domain Ten, please check out my “Cisco Domain Ten: The Story So Far” summary blog I published recently.  Additionally, earlier this week, we ran a public webinar, where some of my colleagues in the Cisco Data Center and Cloud Services team gave their perspectives on Cisco Domain Ten.  If you missed this and their very practical insights, please do catch up on the Cisco Domain Ten webinar recording.

 

Cisco Domain Ten: Domain 7: Platform

Cisco Domain Ten: Domain 7: Platform

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