Don’t Wait. Now is the Time to Move Your Calling and Contact Centers to the Cloud
The drivers for cloud calling and contact center solutions are stronger now than ever – but for large enterprises, moving to the cloud can seem like a daunting undertaking. Fortunately, Cisco has designed solutions to allow enterprises to act now, choosing small steps – or even a giant leap - for big impact.
Saying “Yes” to Workplace Safety: How UCM Customers Can Become Compliant with Kari’s Law and Ray Baum’s Act
Tragedies can happen in the blink of an eye. Cisco Unified Communications Manager (UCM) supports enterprises by adding lifesaving features to its award-winning multi-line telephone system (MLTS)
Planning a Cloud Communications Migration: Access Network & Service Assurance Options
This is part five of a seven-part series on how IT managers and communications service providers (CSPs) can work together to simplify their migration of premises-based communications to the cloud.
Planning a Cloud Communications Migration: Navigating IT Priorities & LAN/WAN Management
This is part one of the fourth installment in a five-part series on migrating business communications services. In this post, we take on another common challenge in migrating business communications to the cloud – the increased demands on IP access connectivity – both from a technical and commercial perspective.
Simplify Your Communications Migration Options: Private & Public Cloud Solutions
Third in a five-part series on migrating business communications services: Deciding when to deploy sites and users on multi-tenant (“public”) cloud solutions versus dedicated, virtualized (“private”) cloud solutions.
Take the Risk Out of Cloud Calling: Cut-Over & Migration Planning
As service providers build out their migration offers, one of the most important offer elements relates to how aggressively to turn down legacy systems and turn up cloud communications services. This is the second in a seven-part blog series on migrating business communications services.
Removing the Risk & Mystery from Migrating to Cloud Communications
In a five-part blog series, we break down the challenges and complexity of cloud communications migrations. We will also provide a series of recommendations to simplify migrations for both service providers and businesses caught in a holding pattern with their existing PBX infrastructure.
Software Defined Contact Center
If you are a technology professional, then chances are that you are aware (maybe to the point of annoyance) that everything is getting defined in software these days. We have Software-Defined Networking (SDN), Software-Defined Data Center (SDDC), Software-Defined Storage (SDS), and the list goes on and on. Software defining anything has become such a powerful […]
Migration – How did Cisco IT get from Legacy PBX to Unified Communications?
There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration.