The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data
After a whirlwind week in Tokyo, it’s clear that Japan – the world’s third largest economy — is embracing the potential economic value of the Internet of Everything (IoE). For Japan, we estimate an IoE opportunity of $870 million over the next
The Internet of Things opens up a wide range of possibilities for businesses, especially in the context of an increasingly mobile workforce and primarily mobile customers. To distill down which aspects of IoT are meaningful for business, I joined
We listen to our customers all the time, and what they have been telling us about cloud security over the past 18 months is intriguing. There was a time when IT security leaders were clearly uncomfortable about the idea of trusting remotely delivered
Automation experts are planning to attend SPS IPC Drive, the largest electrical automation event in Europe, which takes place in Nuremberg, Germany, November 25 to 27. Following the very positive experience of last year, Cisco has a significant
Call me an optimist. We are fortunate today to watch the dawn of the Digital Experience era as the world becomes digitally more and more connected. Consider that there are...
These days, it’s hard to keep up with the flood of cool technology and cutting-edge products coming to market. It used to be my passion; now it’s also become my career. Turns out, all those hours on Reddit and TechCrunch were a good investment after
So over the past year, there has been lots of press about the Internet of Things (IoT) and there has been information on the Connected Car and Telematics, Connected Transportation, Connected City, Connected Everything… But just how do we connect all
Last month, I had the honor of presenting at the Internet of Things (IoT) World Forum in Chicago. The event gave me the opportunity to do one of my favorite things, collaborate and network with all of my peers who are doing creative work within the
