Hans Hwang

Vice President

Advanced Services

Hans Hwang leads the Cisco Advanced Services Unified Communications Practice. He is responsible for driving services strategy for enterprise voice, rich media, unified messaging, and video, in partnership with the Cisco Voice Technology Group. In addition, Hans manages a services practice team that plays a pivotal role in some of the most strategic and complex Unified Communications engagements worldwide. His team of networking professionals brings expertise in large-scale project delivery, voice and video architecture, process integration, and tools. to support customers and partners

Prior to Cisco, Hans was an Executive Partner in the Communications and High Tech practice of Accenture. Over his 16 year career at Accenture, Hans implemented critical technology improvements with customers in the telecommunications, software, media, financial services, consumer products, and pharmaceutical industries. He has managed projects of over 50,000 person-days for Fortune 50 companies and has consulted with numerous start-ups to formulate business strategy. Hans played a key role in expanding Accenture’s alliance with Microsoft, which has been recognized by analysts as a major success. He was also the lead for Accenture’s Technology Infrastructure, helping clients with strategic data center, networking, security, and mobility challenges.

Hans is recognized for his work in hosted/managed services, service delivery platforms, software-as-a-service (SaaS) and alliance formation/execution. He has collaborated extensively across the telecommunications and technology industries to help bring new products and services to enterprise and SMB markets.

As a recognized thought leader in messaging and collaboration, Hans often speaks at events such as Gartner's Collaboration Summit, VoiceCon, and ITU Telecom World. He has been quoted in a number of industry publications, and has several pending patents involving service delivery and e-commerce.

Hans received a BS in Economics from the University of Pennsylvania Wharton School of Business, and is President of the Asian Pacific-Islander American Corporate Leadership Network (ACLN).


November 18, 2014


Connected Contact Centers in the Era of the Internet of Everything

2 min read

The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user […]

September 23, 2014


Take Advantage of Mobile Cloud. What Are You Waiting For?

4 min read

As organizations seek ways to maintain real-time connections with their workforce and customers in an increasingly digital and mobile-centered world, the growth of mobile cloud will be a major force in shaping the business landscape and future tech decisions. The first blog post in this series, by Padmasree Warrior, explores how the convergence of mobility […]