Customer Experience

July 17, 2018

PARTNER

Mid-Year Checkpoint: Three Customer Experience Strategies to Implement Now

3 min read

When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because...

July 10, 2018

CISCO SERVICES (CX)

Are You Cloud Native?

2 min read

In IT, the “next big thing” comes along fairly often. In the cloud, one particular "next big thing" has been in progress for a couple years now -- cloud native computing.

May 3, 2018

INNOVATION

Innovation Leaders: Always Learning

3 min read

Innovation leaders work together to explore new approaches to the old problem of sparking innovation in sometimes sluggish corporations.

April 4, 2018

FINANCIAL SERVICES

Enabling your workforce can dramatically enhance your customer experience.

2 min read

While I enjoyed the  incredible basketball played this year; what jumped out to me, was how much the NCAA has changed the fan experience. And the lessons we could draw from this and mirror to financial service firms.

March 7, 2018

PERSPECTIVES

The Trends Are In: Cisco’s 2018 Cybersecurity Report

2 min read

Cisco's 2018 Annual Cybersecurity Report provides insights on the latest security trends and threats. From integrated solutions to data protection and privacy, we're with you every step of the way.

February 20, 2018

DIGITAL TRANSFORMATION

Building Customers for Life is Core to Cisco’s Digital Transformation

2 min read

As we evolve Cisco’s customer success journey we tend to think about it in two distinct, yet closely related parts -- customer adoption and renewals and expansion.

February 19, 2018

PARTNER

Avoid CX Disasters with These Three Digitization Strategies

3 min read

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:

January 22, 2018

PERSPECTIVES

Commitment to Cisco Customers Means Taking Data Privacy Seriously

3 min read

In the “old days,” security and data protection responsibilities generally rested solely within organizations’ IT teams. Today, nearly 17,000 devices are added to the Internet every minute, expanding the number of targets attackers can exploit to steal valuable data. Now, in addition to IT teams, business leaders and governments around the globe must dive deep […]

January 17, 2018

PARTNER

The Next Generation of Borderless Business

3 min read

2018 will not only be the year of experiential campaigns and investments in new talents and tools, but one of borderless collaboration between sales and marketing teams to make the most of these investments. Sales and marketing must be aligned in orchestrating customer engagement throughout the lifecycle for the greatest success.