The Right Technology? It’s Just the Start
How to turn technology into business outcomes faster, with less risk and greater efficiency, so you get the results you envisioned.
Customer Experience
Changing Your Contact Center? It All Starts With Your Agents’ “Step by Step”
Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...
The Gift of Goodbye
One of the greatest gifts Cisco was able to give employee Mitali B. was the ability to to say goodbye to her father. She shares her story here.
Demystifying Artificial Intelligence’s Role in Contact Centers
AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...
What Your Collaboration Strategy Is Missing
Getting your teams more involved with collaboration technology can be challenging, but not impossible. See how you can use some simple methods to nudge them in the right direction.
Finding the Sweetness in Changes
Ileana shares how big changes can often lead to some awesome new opportunities.
Our Next Step in Customer Experience
Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle.
Tomorrow’s Customer Experience: Why Cisco Invested in Whatfix
An amazing startup joins the Cisco Investments portfolio! Whatfix is helping lead a market shift to data-driven, predictive models of Customer Experience improvement.
Lace up your running shoes, it’s time to work (for good!)
On April 7th, a group of Customer Experience employees and contractors will run the Milano Marathon 2019 to raise money for a nonprofit that develops and organizes free athletic programs and training for disadvantaged youths.