contact center
“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center
1 min read
In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts...
Connected Contact Centers in the Era of the Internet of Everything
2 min read
The contact center came into being nearly 25 years ago and is now the de facto communication channel for organizations to connect with their customers. A lot has changed since then. And there’s much more change to come with mobility, big data, collaboration, and the Internet of Everything making their collective mark on the user […]
Effortless School Holidays Thanks to a Great Customer Experience
3 min read
Last week I was at Westminster Central Hall in London for the EMEAR and UK&I Customer...
Contact Center: Experience Matters
1 min read
Our latest episode is out! This one is all about the Contact Center and we spent a lot more time showing examples of Social Media integration. Everyone agrees that ‘the internets’ are a huge watering hole of opinions and valuable business data…but its overwhelming when trying to figure out just how you might leverage it. […]
The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center
2 min read
In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is...
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