Announcing the New Cognitive and Collaborative Contact Center
Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.
Calling in Webex Teams Now Powered by Cisco BroadCloud
Today Cisco announced a new enterprise-class, native cloud solution – Webex Calling. It’s powered by bringing together the best of the proven Cisco BroadCloud platform as well as Cisco Webex.
The Cisco Unified Cloud Platform Continues to Lead in Workplace Transformation – Promises Made, Promises Kept
Our customers turn to Cisco to transform their workplaces from pocket to desk to meeting room to boardroom and to contact center, empowering extraordinary teams. Cognitive Collaboration marks the next wave of innovation that will drive transformative experiences for teams. While that is true, we are not losing sight of continuing to innovate on our unified platform – across call, message, meet, devices and business process integrations.
Cognitive Collaboration: The X-factor for Cisco partners
Cisco announced how Artificial Intelligence is being integrated across the portfolio. It will enable endless possibilities for your customers and provide you with the X-factor in collaboration.
66% Say They’d Switch Vendors in Order to Get an Intelligent Online Meeting Solution
Today’s audio and video conferencing solutions can be simply ineffective. People need something that makes them more productive, so Cisco resolved many existing problems through cognitive collaboration.
A Cognitive Future
Cisco’s future is about Cognitive Collaboration. It’s about weaving AI and ML intelligence and context throughout productivity tools, physical spaces and business processes. Stay tuned for more at Enterprise Connect.
Uninterrupted Workstreams with Webex: Way more than just a meeting!
Whether working in Salesforce or in Webex Teams, Webex helps sales people gain the context they need to be more effective in their jobs.
Shaping the Future of Contact Centers and Customer Experiences
In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everything they do can make transformational changes to their business and their customers’ experience.