Cisco Spark

June 9, 2016

COLLABORATION

The Dirty Secret of Team Collaboration: Teams

3 min read

Cisco Spark teams is really simple. A team is a group of people working together. Anyone can create a team and then add users to it. A team can have any number of rooms, which are topic-specific rooms used by that team. Anyone in a team can create these “team rooms.” As a team member, I can easily see all the team rooms I’m not in, check them out, and join or leave them at will. That makes Cisco Spark a great experience for new users joining the app for the first time, or joining a new team.

June 8, 2016

COLLABORATION

Cisco Spark Video Systems Are Ahead of Schedule

2 min read

We’re way ahead of schedule. We now expect Spark registration this summer for our DX70 and DX80 desktop endpoints, MX Series, and the remainder of our SX Series room-based video systems.

June 8, 2016

COLLABORATION

A Lesson from Goldilocks: Messaging Security that’s “Just Right”

3 min read

We all know the story of Goldilocks and her ill-fated visit to the house of the three bears. What lesson, if any, one might take away from this story is that too much of a good thing doesn’t necessarily make it the right thing. Big chairs are big, but if they’re too big, they’re not comfortable. What is true for Goldilocks – and bear with me on the analogy – is also true when considering security technologies for business. When evaluating messaging technologies, the question to think about is: What parties should have access to content, and which should not?

June 2, 2016

COLLABORATION

Cisco at Code Conference, Day 2: From Meeker to Mars

4 min read

Another day, another gathering focused on the evolution of technology at Code Conference. Big names, big ideas, and a lot to think about. Executives and activists. IBM, Google, Facebook, Gates Foundation, Twitter, Cisco, Musk…

June 1, 2016

COLLABORATION

Cisco at Code Conference, Day 1

2 min read

Cisco joined Vox Media as a premier sponsor of this year’s Code Conference. Not only is Cisco a premier sponsor of this year’s conference, but the Vox team is using Cisco Spark to power “Code Connect,” the conference messaging and collaboration platform.

May 19, 2016

COLLABORATION

Roomba for Improvement

2 min read

Building products that delight over and over again is what I came to Cisco to do. How did we go from flat revenue to 6 consecutive quarters of incredible growth? Simple: by making sure we delight not just at first sight but over and over again. We are fully focused on continuous improvement.

April 20, 2016

FINANCIAL SERVICES

Cisco and Fiserv: Transforming the Customer and Employee Experience

1 min read

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer experiences to meet the demands of the future, or run the risk of impacting the bottom-line. They must also […]

April 11, 2016

COLLABORATION

Rethinking Customer Care for a Spark(ly) World

1 min read

Anyone remember The Jetsons or Jetson’s reruns?  I loved Rosie, the Jetson’s robot assistant.  I dreamed of having Rosie clean my room and bring me snacks.    While I don’t have Rosie yet as my personal assistant, it is clear that electronic robots (“bots”) are playing a bigger role in how we collaborate, work and play.  […]

Sparking a Revolution in Collaboration

3 min read

You can think of collaboration tools—messaging, meetings, calling—as the central nervous system of the modern organization. But traditional collaboration platforms, with their disparate applications, interfaces, and delivery models, have often been complex and frustrating—both for end-users and the businesses implementing them. Part of the problem has been balancing everything that global enterprise and government customers […]