The Cisco Support Case Management team built a scalable, AI-optimized database cluster that dramatically reduced resolution times to mere minutes while cutting both initial setup and operational costs by 50%.
The success of Cisco’s future-proofed workplaces is powered by more than just technology. Behind the scenes, it’s the relationships between our Workplace Resources (WPR,) IT, Sales, and Product teams that are breaking through organizational silos to
Cisco needed to modernize its underutilized and outdated real estate portfolio to support new and future ways of working. By leveraging its own, unique networking and collaboration technologies, Cisco was able to transform its PENN 1 office space in
Cisco needed to scale its virtual support engineer that assists its technical support teams around the world. By leveraging its own Splunk technology, Cisco was able to scale the AI assistant to support more than 1M cases and free up engineers to
Cisco IT needed to secure its workforce in a zero trust, user-friendly way that would allow its 130,000 users to securely work anywhere, from any device, without friction. By leveraging its own Duo Passwordless, the team was able to eliminate
Cisco IT designed AI-ready infrastructure with Cisco compute, best-in-class GPUs and Cisco networking that supports AI model training and inferencing across dozens of use cases for Cisco product and engineering teams.
Learn how Cisco is returning to the office safely by leveraging Cisco DNA Spaces, Meraki Cameras and Webex endpoints.
Customers are now demanding much more from support services, and that is leading to a change in the support landscape. Customers want unified interactions using voice, video and email that helps to increase efficiency. They are looking for near time
I was very excited to finally get a chance to cover Tetration, especially when I learned that Cisco IT wanted to weigh-in on their experience with the platform. As you know, IT isn’t prone to blindness by “shiny objects.” They’re interested in solving
