Khalid Imran

Tech Systems Engineering Technical Leader

Lifecycle Support Case Management

Khalid Imran is a Tech Systems Engineering Technical Leader in Lifecycle Support Case Management group which is part of CRM Engineering and Transformation Office (CETO) in Cisco IT. He holds a degree in Computer Science.

CISCO ON CISCO

Saravanaselvan Senguttuvan

Khalid Imran

AI-Driven Automation for Faster Case Resolution with Cisco’s High-Performance Data Center Stretch Database

5 min read

The Cisco Support Case Management team built a scalable, AI-optimized database cluster that dramatically reduced resolution times to mere minutes while cutting both initial setup and operational costs by 50%.