cisco customer service

3 min read

Cisco Contact Center evaluated based on strategy and performance by globally-recognized industry analyst firm Aragon Research

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CRM and ticketing connectors create seamless agent and customer experiences in the contact center

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Artificial Intelligence, cloud analytics, and collaboration create cognitive experiences in the contact center

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Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible...

5 min read

AI is shaping the future of customer experiences and the contact center Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According...

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Time distortion is a common inflection point for positive or negative customer interactions. This is very true when managing a contact center.

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We are excited to participate at Google’s Cloud Next conference where we are announcing enhancements to some of the solutions we are building with Google.

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Today I’m thrilled to highlight some exciting enhancements we’re unveiling at Enterprise Connect, that leverage the power of cloud analytics and AI. We’re calling it Cognitive Collaboration for the contact center.

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Cisco will soon launch a new kind of intelligence that will change how we connect and collaborate with people. Join us at Enterprise Connect 2019 as we reveal the X Factor to the world.