I have been privileged throughout my career to work with and for service providers. And these days, it’s particularly exciting to be a service provider. Nearly every aspect of our lives is being impacted by the explosion of IP devices, apps and
Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands
As an organization, providing secure guest and corporate Internet access at the branch can be a major challenge. Not only do you have to protect the enterprise, you also have to protect your customer. Protection is good… but it also needs to be simple
This year we have ChefConf 2016 (Austin, Texas July 11 – 13) and Cisco Live US (Las Vegas, Nevada July 10 – 14) occurring around the same time. We realize that customers may not be able to attend both so we made sure we’re present at ChefConf.
It is nearly impossible to miss the business transformation taking place in every organization. Multiple industry trends are combining to create a perfect storm where IT organizations need to manage...
Cybersecurity for the federal government is increasingly complex. More and more important data is being stored or shared using the Internet, and at the same time, hacks and other cyberattacks are becoming more sophisticated and frequent. Agencies need
It is nearly impossible to miss the business transformation taking place in every organization. As consumers, our smart devices have trained us to expect delivery of information or services at near instant speed. But when we move from our consumer
Automation is a key element in our Cisco Digital Network Architecture (DNA). The immediate –and let’s admit it, somewhat negative- association with automation is that the human element in production is almost entirely replaced by robots. While that
Part 2 of 2 In the first part of my IT Service Management (ITSM) blog, I summarized
