Artificial Intelligence implementations in contact centers are the primary way to improve first contact resolution (FSR) and drive customer experience and retention to a point where a huge percentage of the customer interactions can be resolved by
Chris shares his story on how Cisco proved him wrong with a unique culture and dedication to career growth all quickly visible at a Cisco HackIT event.
When San Francisco Suicide Prevention volunteers could no longer show up to work to perform their life-saving mission, they needed a solution that would allow them to continue work from home, enabling them to maintain essential services and save
Today, Talos is publishing a glimpse into the most prevalent threats we’ve observed between Apr 17 and Apr 24. As with previous roundups, this post isn’t meant to be an in-depth analysis. Instead, this post will summarize the threats
5G promises revolutionary new consumer experiences and lucrative new business-to-business (B2B) services that were never possible before. Today, Cisco is helping operators of all sizes to provide essential 5G services. Read in this blog how Cisco is
No two Marketing Velocity events are ever the same, but this year’s Americas and APJC sessions brought changes that none of us expected just a few months ago.
Learn about how we’ve integrated Cisco DNA Center to automate the standing up of a new network, using Cisco Action Orchestrator (CAO). Register for the live webinar, May 7th.
The Cisco User Experience team came together to create something never before done at Cisco - a coloring book for employees and their families that helped them to bond together.
Now is a time when all our previous ways of governing, protecting, serving, healing, teaching, and collaboration face a new reality of persistent change. Governments must adapt in order to meet their mission, which is to lead and to serve. Cisco’s
