AI’s rapidly growing infrastructure demands are pushing technology teams to their limits. To fully unlock AI’s potential, organizations are striving to achieve optimal levels of infrastructure reliability, security, and performance. These mounting pressures, combined with increasingly complex and fragmented environments, make it clear that traditional service and support models simply cannot keep up with the demands of today’s AI-powered world. In my conversations with leaders across the industry, one theme is constant: the drive to adopt AI is putting immense strain on their existing IT infrastructure, revealing that today’s tools are not ready for the demands of tomorrow.
With this challenge in mind, I am thrilled to introduce an entirely new approach to customer experience, with Cisco IQ at its core. Cisco IQ is a unified, AI-powered interface designed to redefine the entire customer journey by delivering clarity, control, and proactive support that keeps pace with the future of AI-driven business. Cisco IQ delivers a simplified digital experience that accelerates time-to-value, boosts resiliency, and offers never seen before simplicity to power proactive planning, deployment, management, and optimization of one’s IT investments.
Cisco IQ, the AI-powered digital experience, provides proactive and personalized support.
Redefining customer experience
Earlier this year, an overwhelming number of IT leaders (92%) stated customer experience support and services provided by B2B technology vendors are becoming more important in the face of growing complexity. By accessing Cisco IQ within Cisco Support and Professional Services, customers will be able to access curated learnings, conversational workflows, app-based navigation, generative data visualizations, and AI-powered drilldowns and summaries; all designed to turn complexity into clarity.
Built on a purpose-driven agentic AI foundation and leveraging 40 years of expertise and an ever-growing knowledge base, Cisco IQ continuously learns from unique operational contexts to become more personalized and smarter over time. And as with all Cisco AI-powered capabilities, Cisco IQ is built on our Responsible AI Principles, ensuring security, privacy and ethical use while delivering reliable insights designed to assist and inform. By doing so, we maintain the critical role of human oversight and judgment in AI for optimal outcomes. Our vision for agentic AI is not about replacing human expertise; it’s about augmenting it.
Designed to make a real difference for our customers, Cisco IQ is an accelerator, handling routine tasks so IT teams can focus on making strategic decisions that drive the business forward. All of this translates into tangible benefits, allowing customers to:
- Prevent outages: Adaptive infrastructure assessments, surface misconfigurations and vulnerabilities and recommend fixes to help resolve issues before they become major disruptions.
- Accelerate incident resolution: AI-powered troubleshooting and streamlined case management will help customers discover root causes and solutions faster.
- Benefit from hyper-personalized support: AI that adapts to each customer’s unique environment.
- Take advantage of flexible deployment options: Cisco IQ is available in SaaS, on-prem tethered, and on-prem air-gapped modes.
Driving significant partner value
Partners are central to how Cisco delivers services and professional support globally. So, it is no coincidence that we chose to unveil Cisco IQ this week at Cisco Partner Summit. Leveraging Cisco IQ, partners will be able to address a wide range of customer needs, from true operational resiliency with simplicity to faster time to value.
Partners will gain a competitive edge while building customer trust through the delivery of proactive services that help prevent incidents, reduce customer risk, and optimize operations. Cisco IQ provides hyper-personalized insights and strategic guidance, positioning partners as their customer’s trusted advisors. Through flexible deployment options and tiered capabilities, partners can meet customers wherever they are in their AI evolution journey, adapting seamlessly to diverse operational and security needs.
Strategic Cisco partners explain Cisco IQ’s importance in delivering greater customer value.
Cisco IQ: A bold step forward in our agentic-led vision
We at Cisco are relentlessly focused on leveraging Agentic AI to reimagine how our customers and partners engage with technology to provide predictive, proactive, and personalized experiences. And with Cisco IQ as our single, unified AI-driven interface for Cisco Support and Professional Services, we are simplifying our offerings, making for an intuitive experience for all.
Cisco IQ is a bold step forward in realizing this vision, combining the power of AI, automation, and human expertise to create a future where technology works seamlessly alongside people to drive extraordinary outcomes.
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Very excited to be a part of this transformation within Customer Experience in this new AI era!