Cisco Customer Experience

From Vision to Reality: Intelligence in Action with Cisco IQ

Get a look under the hood at how we engineered the core capabilities of Cisco IQ, and how that architecture is translating into hard operational value for our customers.

April 29, 2026 • 7 min read

Adele Trombetta

What It Really Takes to Build an AI-First Workforce

Adele Trombetta led her team through a major AI transformation. Read her advice on building an AI-ready culture, driving innovation, and empowering your people.

April 17, 2026 • 3 min read

Anis Edavalath

The Infrastructure of a Floating City: AIDA Cruises’ CX-Led Digital Transformation

Discover how Cisco CX transformed AIDA Cruises’ digital infrastructure, delivering secure, scalable connectivity and AIOps for an unparalleled guest experience.

April 16, 2026 • 3 min read

John Stone

Introducing the new Customer Success Experience on Cisco.com

A centralized resource center is now available at Cisco.com, purpose-built to empower you with the tools, knowledge, and community you need on your schedule, and on your terms.

April 7, 2026 • 2 min read

Antonio Piepoli

Marco Basso

DORA Compliance at Scale: A Technical Account of Intesa Sanpaolo’s Transformation

CX Engineers share the tech behind Intesa Sanpaolo achieving DORA compliance.

April 1, 2026 • 3 min read

Surbhi Kaul

IDC Insights: What’s Next for Intelligent Technical Support?

In its recent study sponsored by Cisco, IDC reveals the true differentiator in the AI era is intelligent support. Surbhi Kaul shares how Cisco IQ meets the moment.

March 11, 2026 • 4 min read

Bhaskar Jayakrishnan

Cisco Services – Global Innovations, European Commitment

At Cisco Live San Diego 2025, Liz Centoni, EVP and Chief Customer Experience Officer, announced that Cisco Support and Professional services were moving beyond break-fix and reactive to personalized, proactive, and predictive experiences, noting that

February 10, 2026 • 3 min read