Customer Experience

April 19, 2021

CUSTOMER EXPERIENCE

An Electrical Engineer’s Communications Hack: Know, Feel, Do

Good communication isn’t about the message sent; it’s about the one received. In this blog, Ruba Borno explains how empathy plays a role in getting the intended message to every audience.

April 13, 2021

CUSTOMER EXPERIENCE

Inflection Points are the Catalysts for Innovation

COO Maria Martinez shares how our experience-led approach is powering things never thought possible.

March 31, 2021

CUSTOMER EXPERIENCE

Building the Bridge to Your Next Digital Evolution

Service providers are under tremendous pressure to transform, grow, and innovate. Learn about our new services introduced at Cisco Live, and how Vodafone is using expertise, analytics, and insights to build a robust network and an agile workforce.

March 30, 2021

CUSTOMER EXPERIENCE

Meet the innovators: The inaugural CX Customer Hero Award winners

The CX Customer Hero Awards celebrate our customers – the changemakers, innovators, and discoverers who have achieved industry-leading and transformational outcomes for their businesses.

March 30, 2021

CUSTOMER EXPERIENCE

It’s Time to Reimagine IT for Agility, Growth, and Innovation

For more than a year now, organizations have been under relentless pressure to recover, transform, and grow. Even the most digitally savvy CIOs have faced daunting IT challenges, from non-stop cyberattacks and an intensifying skills gap to legacy IT challenges hampering transformation efforts. Learn how Cisco Business Critical Services is helping organizations reimagine IT.

March 25, 2021

CUSTOMER EXPERIENCE

Agile Enterprises Require an Agile Workforce

Access to talent is crucial as business priorities continue to shift and evolve. New Business Critical Services offerings help connect customers with the right talent, at the right time.

March 17, 2021

CUSTOMER EXPERIENCE

Turn IT Up with Cisco Customer Experience

Cisco Live Global 2021 kicks off in two weeks, in all regions. Cisco Customer Experience (CX) is showing up in 2 live broadcast keynotes, 48+ hours of technical broadcast content, 150 + anytime sessions, and in even more opportunities to engage on-demand.

February 9, 2021

CUSTOMER EXPERIENCE

The National Park Rule

Have you ever juggled technical debt reduction with feature development? Come join us in a discussion for a way to manage cleanup.

February 2, 2021

CUSTOMER EXPERIENCE

Why BT is Adopting Lifecycle Advantage with CX

As the world becomes increasingly digital, how do we enable our partners to support customers with their digital transformation journey? BT, one of our first global partners to adopt the CX Lifecycle model, provides a shining example.

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