Collaboration

3 min read

In case you missed it, here’s an overview of “all the stuff about Cisco Spark” released on January 24th – from blog posts to videos and product information.

5 min read

When we started working on the Cisco Spark Board over a year ago, we looked at what makes a regular analog whiteboard so effective. One thing we identified is that anyone can use it. You can walk into any conference room, walk up to a whiteboard, and use it. The whiteboard is there, it’s easy to use, and easy to make your own. But recent digital whiteboard attempts by others have failed to meet the same standard for ease of use. We knew we had to do better.

3 min read

Innovation doesn’t just happen at "9 a.m. next Tuesday." Ideas are unpredictable. And with fast-changing markets, CEOs are worried about keeping their organizations relevant. So many companies are disrupting markets that every company urgently needs both to create new ideas and get things done fast. Do is the new disrupt. But you need the right tools to speed innovation. Tools that inspire and engage teams. We are excited to be launching a magical experience with our Cisco Spark apps, the Cisco Spark Board, and the Cisco Spark cloud platform. It’s an experience that I believe will truly change the way people meet.

2 min read

Continuous collaboration means enabling teams to innovate before, during, and after meetings. Collaboration isn’t a series of discrete, unconnected events (like meetings), or one-off conversations (like phone calls), or even string of discussions in email. You have to have one continuous, robust workstream. We designed Cisco Spark for continuous collaboration.

4 min read

A few weeks ago I invited my team to a cabin in the mountains for a work project. This is how we get stuff done in Norway. I plugged in a Cisco Spark Board and we were off. The Cisco Spark Board was really the only tool we needed to get work done right there and to bring in remote team members. The Cisco Spark Board is a team tablet for your wall. Think about it as a physical extension of Cisco Spark into conference rooms and huddle spaces (and cabins). There’s a lot of advanced technology behind the scenes, but it works a lot like a personal tablet. Hardware, software, and apps in one tool that is second nature to use.

3 min read

In Industry shake-up times like these, you may worry about your contact center solution – and the impact on your customers: Will my solution still have support? Will my maintenance costs rise? What about new capabilities and innovation? If you're responsible for your company's customer care or unified communications (UC) solutions, these questions can keep you up at night. But there's good news. Many businesses have successfully changed contact-center and UC vendors.

3 min read

The upcoming launch at Cisco is a little more personal for me than most launches. Alan Kay, Doug Engelbart and Steve Jobs have inspired me since I started designing collaboration products 12 years ago. This launch continues the journey they began.

2 min read

Customer interaction is getting personal. The new era points to a concierge customer-service experience via video, allowing much more intimate and rich conversations. Contact centers have an enduring business requirement to capture and analyze customer interactions for quality, training, satisfaction rates, and such. Businesses need a way to capture video interactions and derive value from deeper analytics.

2 min read

For great products to take off, it takes the right timing of two forces coming together: psychology and technology. That same combination has not been available for teams in the workplace. The collaboration industry has been taking small steps toward this intersection of technology and psychology for a long time. Register to watch live on January 24 as we make the leap.