Jolene Tam

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Peanut butter and jelly. Sonny and Cher. Han Solo and Princess Leia. Just a few examples of life’s greatest love stories. Sure, each one as a standalone is great, but...

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In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service today goes well […]

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If you’ve been curious about location services, but always assumed it was complicated to deploy, too technical for non-IT folks, too expensive, or all of the above, hear me out. Perhaps you run a public-facing organization – maybe it’s a retail mall, hotel, an airport, or a café. In this new digital world, your customers […]

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“What we want for our customers is a seamless experience. No headaches, very easy, simple to use.” – Collette Navarrette, Director of Marketing, Santana Row, a Federal Realty property Deploying location-based services doesn’t have to be expensive or complicated, as Santana Row discovered. Santana Row, a mixed-use development property owned by Federal Realty Investment trust, […]

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Cisco Connected Mobile Experiences (CMX) is an innovative WiFi-based solution that enables public-facing organizations across many industries to better understand customer behaviors and trends.

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Location, Location, Location. While location is always important in real estate (never more of an understatement than here in the San Francisco Bay Area), it’s becoming crucial in, well, LIFE itself. November 3-4 | Palo Alto, CA Let me explain the slightly dramatic statement.

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Join us in Vegas this week at CTIA Super Mobility 2015, one of the biggest mobility shows in the country. We’re in the MobilCON space, the premier destination at CTIA where the best minds in business and enterprise IT converge to transform their organizations in this digital, connected era. You have questions? We have Answers…at […]

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25,000+ IT geeks have left the building – the San Diego Convention Center, specifically – now that Cisco Live U.S. wrapped last Friday. It was a huge success and we have the data to prove it, thanks to Connected Mobile Experiences (CMX). Some interesting and fun stats: You love beer. Happy Hour was, unsurprisingly, very […]

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Hello from sunny San Diego! We are in full swing here at Cisco Live US with 25,000 attendees from our Cisco community of customers and partners, showcasing how we are enabling the digital economy today and well into the future. Chances are that if you know anything about Cisco, you know we’re the networking leader […]

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It’s NRF time again! NRF, the retail industry’s biggest conference, is back in NYC this week. Big data and analytics are still top of mind this year in retail, but the hot topic added to the mix is the use of beacons powered by Bluetooth low energy (BLE), enriching your engagement with customers and helping […]

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As retailers will have us believe, we’ve already kickstarted the holiday season, but with Cisco participating in three mobility events in the span of 5 days, it also feels like mobility season here.

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It’s only October, but the holiday season is already kicking into high gear. If the retail stores are any indication, it’s time to start planning for the holidays, regardless of which one you celebrate. Much like holiday planning, it’s never too early to start building your organization’s mobility strategy. It doesn’t matter whether we’re talking […]

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Let’s talk about one of the biggest IT trends out there: THE CLOUD. And, let’s talk about why it should matter to you as you’re poking around and researching Cisco products. As you probably know, “the cloud” is more than just one of the hottest buzzwords out there – it’s where the market is shifting […]

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It goes without saying (but I’ll say it anyway): reliability is important, as well as ensuring that you have a backup plan to continue that reliability. Just yesterday as I was embarking on my 50-mile commute into the office, I discovered that one of my car tires was completely flat. A spare tire, a standard […]

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We’re in November now, so of course it’s getting chilly outside – even here in California! This means the holidays are right around the corner and retailers are gearing up for their busiest time of year. A growing trend these days is that more than half of holiday shoppers with smartphones plan to use these […]