I am beyond excited to see you at Cisco Live Melbourne 2026, taking place from November 9-12! Together, we’re stepping into a defining moment for the industry, where agentic AI is no longer a concept on the horizon, but a capability reshaping how you run, secure, and scale your business today. The Cisco Customer Experience (CX) mission this year is simple: help you maximize your Cisco investments and navigate the complexities of this new era with confidence.

Featured Sessions and Keynotes

I am personally looking forward to connecting with you through our specialized programs. This year, we are focusing on how Cisco delivers the critical infrastructure for the AI era to turn ambition into outcomes. Use the session scheduler to create your agenda in advance.

• Keynote: Lead in the Agentic Era: I am honored to be part of this keynote alongside Ben Dawson, Oliver Tuszik, and Jeff Schultz. We will explore the two forces reshaping IT and security priorities: the rise of agentic AI and AI-era cyber threats, and how networking, security, and observability must now operate as one to keep pace.
• Centre Stage with Vikas Butaney: Don’t miss the session “The Post-Mythos Imperative: Infrastructure Resilience at Machine Speed with Cisco IQ“ on Tuesday, November 10 from 5:15pm – 5:45pm. Featuring Vikas Butaney, SVP of CX Product Management and Marketing, this session will explore the Cisco CX blueprint for Agentic AI. Learn how Cisco is moving beyond simple chatbots to intelligent agents that reason, plan, and execute, allowing you to reduce operational friction, empower your workforce, and turn the promise of AI into your daily reality.

I am thrilled to be joined by Carlos Pereira in an Executive Symposium on November 10 to dive deep into ‘Scaling Intelligent Systems.’ We’ll explore the critical architectures required for autonomous resilience, specifically how enterprise AI, Splunk observability, and GPU cloud infrastructure are transforming our operations.

Discover Innovation at the World of Solutions

Make your way to the World of Solutions’ Cisco Stand, where Cisco Customer Experience will demonstrate how we drive tangible value at every stage of your technology lifecycle. We are bringing the “One Cisco” vision to life, highlighting integrated solutions and products that align with your primary business outcomes and strategic goals.

Highlights at the Cisco Stand:

• The Power of Cisco IQ: Experience where human expertise meets agentic intelligence. From transforming IT support and lifecycle management to providing personalized, proactive, and predictive support, see how Cisco IQ delivers the landscape clarity needed to maximize uptime and minimize risk.
• Resilience and Professional Services: Learn to harden your environment against AI-powered threats using the Cisco IQ playbook to defend at machine speed and discover how Services as Code can help de-risk operations and execute changes 2.4x faster.
• Specialized Infrastructure Solutions: Explore how we are driving outcomes across the board—from using AgenticOps in Customer Success and achieving unified observability for Digital Resilience, to securing Future-Proofed Workplaces and accelerating the “Time to First Intelligence” in AI-Ready Data Centres.

Lightning Talk Sessions

There will be five lightning talk sessions throughout the week focused on Cisco IQ and operational excellence.

Personalized Engagement

Finally, don’t forget to contact your CX representative to book meetings in advance at the CX Connections Lounge for one-on-one engagements with a subject matter expert (SME) or stop by the welcome desk when you’re onsite. Be sure to visit the Cisco IQ Onboarding Desk in the TAC area (or iq.Cisco.com) to jumpstart your onboarding process now.

See You in Melbourne!

Cisco Live Melbourne 2026 is set to be a landmark event for networking, discovery, and growth, and the CX team is ready with the expertise and tools to help you master today’s landscape and tomorrow’s possibilities. Can’t make the trip to Melbourne? You can still dive into the inspiration, education, and excitement through our online broadcast. Cisco Live is where cutting-edge innovation meets real-world application, and our CX team has put together a dynamic lineup of demos, sessions, and networking opportunities designed specifically for your success.

I can’t wait to meet you, hear about your journey, and discover how together, we can turn ambition into extraordinary results.