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Europe’s regulators should reconsider draft Open Internet guidelines in two key areas: technology mandates and specialised services

As the digital revolution continues and new economies take shape, building the right framework for an open Internet is crucial. Cisco has been closely following Europe’s efforts and welcomed the Regulation that was agreed by EU legislators introducing the principle of net neutrality, and a clear ban against blocking services and anti-competitive behaviour.

This week we have sent our feedback to the Bureau of European Regulators for Electronic Communications (BEREC) in response to its consultation on net neutrality guidelines. In that document we called on BEREC to review the draft guidelines to ensure innovation, competition and growth of digital businesses aren’t restricted in the quest for an open internet.

At Cisco we are concerned that there is a fundamental difference between the agreed EU Regulation and proposed language and guidance being created in the draft BEREC guidelines. If adopted as drafted, the balance of the EU Regulation would be skewed. It would introduce unnecessary restrictions and conditions beyond those approved by EU legislators, and it would be bad news for consumers and businesses alike.

To be clear, our concerns centre on two key issues:

  • technology mandates for how to deliver specialised services
  • limitation on the kind of services that can be delivered as specialised services

Technology mandates

Our first concern relates to the introduction of technology mandates on how specialised services are delivered  – based on today’s technologies. As we are facing a fundamental shift in network architecture and design, these technology mandates could potentially prevent European businesses and citizens from being able to reap the benefits of the new technologies being developed.

For example, the new guidelines could inhibit the growth and development of services such as home health care or home security surveillance and prevent them from being delivered with the most efficient and best available technology. So let’s make sure future technologies to deliver specialised services are not precluded because they don’t fit a predefined mandate based of today’s capabilities.

For good reason, the Regulation avoided technology mandates, and the guidelines should keep this flexibility and open up potential paths to future digital innovation.

Limitation on specialised services – when a best effort is no longer ‘good enough”

Our second concern relates to limitations of the kind of services that can be delivered as a specialised services. The draft BEREC guidelines seem to indicate that service providers would only be allowed to deliver managed and optimised services when regulators deem that the quality is insufficient or not ‘good enough’ as a best effort service.

We need to ask ourselves a simple question:  will the current proposal have the unintended consequence of rolling back services that internet users have come to expect and rely on, like for example Voice over LTE (VoLTE)? What about high quality videoconferencing services? You may get a ‘good enough’ service over the internet, but if you are working from home or on the move, you may want to choose a high quality video conference or TelePresence service with reliability and voice and video quality levels that you may not be able to get as a best effort service over the internet. Will this still be allowed?

We all want guidelines that are right for the future – not just right now — and which adequately support the digital transformation of industries and societies, and therefore deliver long-term and broad-based gains for Europe. It is not about creating a fast or slow lane for traffic or asking for carve-outs for specific technologies, but about meeting customers demands and requirements to deliver next generation applications and services.

We therefore urge BEREC to reconsider the draft guidelines in these areas to ensure that European businesses remain competitive globally, and that European citizens are able to reap the benefits of digitisation.

Please download our response to the BEREC guidelines here.

 

Authors

Pastora Valero

Senior Vice President, International Government Affairs

Government Affairs

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Cisco Live US 2016 outdid itself this year. Just like our host city, Las Vegas, Cisco Live was action-packed and one of our best conferences yet.

For 26 years, partners and mutual customers have gathered under one roof to experience and learn about Cisco’s newest innovations and solutions. This year, the message was clear – the time is now to drive digital transformation and succeed together.

I’ve had a few days to catch my breath (and some sleep!) and reflect on my experiences and conversations with partners and customers. Here’s what stood out the most for me:

 

  1. Security. Security. Security.

From CEO Chuck Robbin’s keynote to our major announcements, security was a main topic running throughout the week. We are dead set on becoming the most formidable player in the security space.

To that end, we announced enhancements to our security portfolio and digital ready network, Cisco DNA.

Our goal is to be the most trusted technology player in the market. With our recent acquisitions, innovations, training, and maniacal focus on pervasive security, we’re proving it.

Chuck

  1. DevNet Zone Continues to Flourish

Cisco’s developer program, DevNet, provides tools to help produce Cisco-enabled applications. The DevNet zone at Cisco Live is typically one of the busiest areas at the event. As Cisco continues to focus more on software, Cisco Live has become a premier developer networking event with live activities. This year, more than 100 Hackathon participants focused on developing collaboration-enabled mobile and enterprise applications to help save the world’s honey bees. Our winning teams were awarded $8,000 in prize money!

 

  1. Not Just for Our Customers

Back in the day, Cisco Live was all about customer engineers. Partner engineers, technical leaders, and even C-suite executives attended the conference in droves. This clearly shows the various, important roles our ecosystem partners have in delivering technical solutions and business outcomes. Our partners are a force multiplier for Cisco and deliver compelling solutions to our joint customers.  They are essential to us now, and will be even more important in the digital future.

Learn more about our trusted ecosystem of partners and how to become a Cisco partner here.

 

  1. Apple and Cisco Partnership: It’s Coming

Every corner you turned this week had something impressive waiting on the other side. But, the demos of what we are delivering in collaboration with Apple truly blew me away. The Apple and Cisco partnership was announced almost a year ago at our GSX sales conference, and the momentum that’s been building since is now coming to life.

Apple and Cisco are creating an exponentially better mobile enterprise experience on iOS devices. After seeing the demos this week, we should all be excited for what’s coming this fall. Learn much more here.

 

  1. New Opportunities Drive Record Attendance

Cisco Live had a record-breaking turn out with more than 28,000 in attendance. There were also 165,000+ online broadcast views and more than 70,000 #CLUS hashtag mentions. With the huge opportunity that digitization brings, it’s no surprise we had such impressive overall attendance and engagement!

Cisco attendance

After listening to partners and customers throughout the week, there’s definitely a desire to grow their skill sets where digital opportunity presents itself: security, Internet of Everything, application development, and hybrid cloud design. The excitement was particularly visible throughout ‘the Hub’ where workshops, testing, and development took place.

 

That’s a Wrap

It’s appropriate to see the Cisco fiscal year come to a close soon after Cisco Live US. In the end, it’s all about our mutual customers and the Cisco technology that can drive their success. As I look ahead to Cisco’s FY17, the opportunity our partners and Cisco have right now to drive that success together is more apparent than ever.

Authors

Rick Snyder

Senior Vice President

Americas Partner Organization

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You’ve Got the Power:

We live in a finite world – there are only so many hours in the day, so much money in your bank account, and so many glasses of wine I can drink. Why then is it that we use precious natural commodities like there’s an endless supply for us to take from?

Continue reading “#TransformationThursday: Fresh Air, Clean Energy, Can’t Lose”

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Dani Schrakamp

No Longer at Cisco

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Cisco Live is always an incredible event. It was an amazing experience from the sessions, to the speakers and the after hour events! There was just an incredible amount of energy and discussion across many different industries. We discussed business outcomes, digitization, and how cybersecurity is a top concern with analysts and media. Let’s take a closer look at the week in review. Note – this blog is longer than usual to be a comprehensive snapshot of all things Energy at Cisco Live.

We started off with IoT Utility Day on Monday, which was a jam packed day of sessions talking about how the Utilities of the future are going to be leaner, greener, and more customer-centric.

Rob Soderbury, Cisco’s Senior Vice President of Enterprise Products and Solutions, kicked off the day talking about Digitization and the impact on the industry. Rob featured a quote from Ted Craver, CEO of Edison International:

“The utility industry will change more in the next 10 yrs than it has in the past 100.”

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He was followed by Steve Hauser, CEO at GridWise Alliance, who talked about the Grid Modernizaton Index.

Steve brought up 4 Important Business Laws including a crowd favorite, “For every useful action there is an equal & opposite government program”:

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He also discussed the growing gap in grid modernization between states:

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After that Nadya Bartol, the VP of Industry Affairs and Cybersecurity Strategist at Utilities Technology Council, led the session Securing Critical Infrastructure and shared why IT and OT are so different:

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And that “Security spending is driven by compliance, but it opens a dialogue on prepping for the future.”

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And luckily these days “most of the highest security individuals report to the C-Suite.”

During the panel Changing Business Models and Strategies for Growth, Michael Dulaney, Cisco’s Director of Business Development for Utilities & Power Vertical moderated a panel discussion featuring John Nachilly, Eversource Energy’s Enterprise Architect, and Van Holsomback, Georgia Power’s Manager of the Control and Automation Group.

The focus of the discussion was the changing relationship between utilities and their customers as online social networks and the instant response of online retailers have dramatically raise the bar of customer expectations. Utilities are also looking to develop new products and services in a quest for growth beyond the supplier of commodity electric power. John and Van discussed similarities and regional differences in the approaches and strategies of their utilities.

We then watched the high energy Cisco Live Keynote which started off with an acrobatic performance leading into a conversation with Chuck Robbins and Karen Walker.

The big takeaways were:

I hosted the second panel discussion of the day on Managing the IT/OT Convergence with Gary Hayes, CenterPoint Energy’s SVP & CIO of Technology Operations, and Joseph Santamaria, PSEG Services Corporation’s VP of Information Technology and Chief Information Officer.

Here are some notable quotes:

  • Look at IT & OT convergence as if it is a natural business process.
  • IT and OT need to work together to find efficiencies to benefit the business.
  • On barriers to convergence: “It’s typically less the lack of funds… what’s lacking is executive leadership and getting joint leadership between IT and OT. We spent 4 weeks meeting together and have to talk about where we are today and where we will be 5 years from now.”
  • Never let a crisis go to waste.

Jeff Gooding, Southern California Edison’s IT Principal Manager of Enterprise Architecture – Energy & Cybersecurity presented on Technology and the Impact to the Utility Industry and that we need improvements in these areas:

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One of his quotes was:

“Things can go BOOM when data doesn’t get to the right place at the right time.”

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Jeff described the massive project that SCE is undertaking to develop Advanced Distribution Management System capabilities that will be required to maintain reliability and grid stability with the growth of distributed generation in the form of rooftop solar and other distributed energy resources.

Karen Lefkowitz, VP of Smart Grid & Technology at Pepco Holdings, LLC, closed Utility Day with her keynote The State of the Electric Industry: What Does the Future Hold. Here are a few highlights:

  • Everyone talks about microgrids… and we haven’t made them profitable YET.
  • Germany has wind turbines everywhere but is still burning as much coal as ever.
  • Texas is the reddest state with the greenest power.
  • One day we [the electric power industry] will be a commodity like cable. The present business model of Volumetric sales [that bundle infrastructure costs with electric power costs] won’t survive. Even though cumulative sales of power are reduced by energy produced by distributed generation, that doesn’t reduce demands on the grid for transporting power from one place to another, the supplier of peak demand, and the supplier of last resort. It seems clear that in the future there will have to be separate charges for the connection to the grid and electric power kilowatthours.

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After Utility Day, we spent most of our time around the Digital Utilities booth. We had fun filming a security demo of our SecureOps solution (which supports multiple industries) on Periscope:

We also enjoyed the Virtual Reality demo of a digital utility environment:

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And we even did an Oil & Gas demo through Periscope on worker safety and productivity:

Our last presentation was by my colleague Eric Ehlers on the challenges in the energy industry:

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He shared that energy firms must overcome three key challenges:

  •  Integrating data from multiple sources
  • Automating the collection of data
  • Analyzing data to effectively identify actionable insights

Finally we attended the two guest keynotes. The first one featured Jason Silva which was an absolute must-see (recording here). The quotes below should speak for themselves:

  • “Technology is the human mind turned inside out. We use technology to overcome our boundaries.”
  • “Our brains evolved in a world that was linear and local. Our intuition is linear. We don’t live in a linear and local world anymore. We live in a world that is globally interconnected and that is exponential in its nature. Technology evolves in exponential rates.”

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  • “If you take 30 linear steps, by step 30 you get to 30. If you take the same 30 steps but you do it exponentially, by step 30 you’re at a billion. That is the reason that the smartphone in our pocket today is a million times cheaper and a million times smaller yet a thousand times more powerful than what used to be a $60M supercomputer that was half a building in size 40 years ago and you needed special permission to get access to it. Now it fits in your pocket. Tools to change the world are in everybody’s hands.”

Finally the conference ended with a closing keynote by Kevin Spacey:

  • “Create something that you find compelling and others will too. Don’t try to create for the masses. Tell your own story. Tell what you know. That’s what gets me to share content.”

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  • “Place a bet on those who are not afraid to challenge the powers that be.”
  • “For those of us climbing to the top of the food chain there can be no mercy. There is but one rule – hunt or be hunted.”

To feel like you were there, view all of our tweets from Cisco Live here! And check out our presentations from the sessions in our archive. See you in Vegas next year!

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Authors

Rick Geiger

Executive Director

Utilities and Smart Grid

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Have you heard the news from the most recent Apple Worldwide Developer’s Conference? The tech world is buzzing about new features in iOS 10, Apple’s mobile operating system. Some of those features include capabilities with the Cisco partnership to power a true mobile enterprise. According to Apple, “With new features in iOS 10, combined with the latest networking software and hardware from Cisco, businesses everywhere can take full advantage of their infrastructure to deliver a great user experience for apps, calling, and collaboration.”

Large businesses are excited about these new capabilities, especially in the areas of voice calling and collaboration. As a service provider, you should be, too. These features can help you deepen your relationships with enterprise customers by improving collaboration for their employees who use iOS devices. Many service providers worldwide are already driving new revenue opportunities with collaboration. As my colleagues Wayne Cullen and Kit Beall wrote, companies like Verizon and others are providing rich, cloud-based collaboration experiences with a lot less capital and operational investment than they needed before. It’s a $24 billion opportunity that you should consider today.

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Together, Cisco and Apple will help service providers deliver a seamless experience for enterprise employees from the moment they walk into their offices. Employees with iOS devices will be able to use the native calling capabilities on their device to place and receive calls on Cisco Spark. They can simply tap a contact in their address book, favorites, or recently called lists, and instantly make a call without having to manually launch the app. They can also answer calls right from the Lock screen, use connected headsets, and take advantage of call waiting to switch between calls—whether the call is on a VoIP or cellular network.

The new capabilities in iOS 10 are helping service providers like you provide richer services for your enterprise customers. It’s about more than just simple connectivity. It’s about enabling your enterprise customers to have a seamless, superior voice and collaboration experience.

Authors

Maywun Wong

Manager, Market Management

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Innovation is a major focus for Australian universities, its industry partners, government and the broader economy. Australia’s capacity to transition to an advanced services and knowledge-driven economy will depend substantially on its capacity to innovate, and to scale that innovation.

Consistently, Scandinavian countries rank among the most innovative.

So, to identify potential models, approaches and mindsets that could be adapted from Scandinavian to Australian context, the 2016 Australian Higher Education and Research Study Tour was created.

Check out the infographic below to learn more about the findings from the study tour, or download the full report here.

InnovatingInsideandOutsidetheUniversity-V2

Authors

Reg Johnson

General Manager, Education

Cisco Australia and New Zealand

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Granted. I’m among those who enjoy hearing about the weekly Pokémon Go Darwin Award Winners, including such feats as walking oblivious into traffic and wandering into inescapable caves.

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That being said, I think that Niantic is on the cutting edge with this augmented reality game that is taking the world by storm. We’ve been talking about the type of location-based services that Wi-Fi enables for several years now. With Pokémon Go you can easily make the next leap to see how the GPS and camera on a mobile device used to create a new experience in the real world can be expanded indoors with Hyperlocation to open up the next generation of augmented and virtual reality experiences and services.

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Business Insider/Julie Bort

I was fortunate to be able to hear Kevin Spacey provide the closing keynote during Cisco Live last week. Kevin talked eloquently about his belief that augmented reality and virtual reality represent the exciting future of entertainment, providing the ability to place ourselves into the story (which is what we do when we read a good book or see a good movie)..

He then went a step further, citing AR/VR filmmaking innovator Chris Milk who calls the technology “a powerful empathy machine”. Spacey’s point was that virtual reality may not only open up ocean floors and the human body for exploration, but can open up our hearts to feel what it is to live a human experience that’s not our own. It was a hopeful and inspiring speech

In the meantime, I think I’ll expand my birdwatching skills and go search for the elusive Zapdos. Hopefully you won’t find me listed as the next Darwin Award Winner.

Authors

Lisa Garza

Senior Marketing Manager

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If you’ve followed my blog for any length of time you’d know that I frequently share my thoughts and insights about multisourcing and service integration. Often I discuss Cisco ServiceGrid, our flagship integration platform in the cloud that enables multiparty service collaboration.

ServiceGrid is a powerful and strategic solution for companies that have complex and growing network ecosystems. Among other things, ServiceGrid enables companies to manage their entire ecosystems with a central point of control to actively govern all aspects of service performance.

But did you know that Cisco is one of the largest users of SG through its Smart Bonding offering?

ServiceGrid Smart Bonding

ServiceGrid Smart Bonding is a B2B process that establishes a real-time connection between Cisco’s Technical Assistance Center (TAC) incident management system and that of our business partner or customer.

The beauty of ServiceGrid Smart Bonding is once a support issue is added into the system, it’s bonded and users are able to synchronize case information instantly to create, monitor, update and close Cisco service requests within their own incident management systems. This pretty much eliminates delays associated with repeated status updates and creates a platform for instant collaboration and information sharing throughout the support workflow. This in turn:

  • Eliminates ticketing duplication efforts
  • Facilitates quicker response times
  • Reduces errors and operating costs
  • Improves customer satisfaction

Here’s the Proof.

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And, as I mentioned earlier, ServiceGrid Smart Bonding not only provides our customers and partners with a competitive edge, operational efficiencies, and increased productivity, but Cisco as well. That’s right. We use ServiceGrid Smart Bonding and with impressive results.

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So, there you have it. ServiceGrid Smart Bonding provides a simple solution for simple connections to Cisco TAC and it’s all enabled by ServiceGrid. If you would like to learn more about ServiceGrid products and services visit us at http://www.cisco.com/go/servicegrid.

Authors

Jim McDonnell

Director, General Manager

ServiceGrid, CMCP, UCSF Alliance

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“When I grow up, I’m going to work at Cisco!”

Lori's daughter
This is my daughter, all set up for her day at Cisco.

That’s what my 5-year-old daughter said after visiting our Cisco campus in Raleigh, NC (RTP). Now, that’s a proud parent moment and proud Cisco employee moment all rolled into one!

Maybe it was the free cake or cozy chairs she sat in while at the office, but she wants to work at Cisco when she grows up. I love hearing that. She’s growing up in an amazing time, where girls can do and be anything.

I work on Talent Acquisition’s Change Management team. I asked her what she thinks I do at work and it went something like this…

ME: So, you want to work at Cisco? Great…what do you want to do here?

HER: The same thing you do.

ME: [pause while I collect my tears of joy] What do you think I do?

HER: See your nice friends and have meetings. And talk a lot, because, Mommy, you like to talk to everybody.

ME: [Giggling] I do like talking. What do you think we talk and meet about?

HER: How to make everything better.

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She knows there’s never been a better time for her to change the world with technology, as soon as she can drive, anyway.

ME: So you want to make things better, too?

HER: Yep.

ME: How are you going to do that?

HER: I’m going to help people drive safer and save the rhinos like in those big pictures. I can to do it right here, like you do, because Cisco has the best stuff to help, right?

ME: Yes sweetie, you’re right. Cisco’s got the best stuff to help.

Well, she got it mostly right. I feel like I do a little bit more than just meet with my nice friends and I don’t make everything better, but she doesn’t need all those details. In her 5 year old world, Mommy works at Cisco and makes things better. I think she understands that while we have fun talking here, we’re also doing big things. She wants to make the world better and she’ll do that working at Cisco.

Are you ready NOW to change the world with Cisco? Be sure to visit our Careers site and check out all the opportunities there.

Authors

Lori Bowen

Program Manager

Talent Acquisition, Change and Content Management