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Top 7 Facts to Know about Cisco HD Experience Technology

Last week, we announced at Interop-NY  our newest Indoor Access Point, the Aironet 3700 Series. This access Point includes an integrated 802.11ac radio and is the first and only access point to support a 4x4 MIMO on 802.11ac. This latest Wi-Fi Standard will provide wireless networks better performance and coverage, and address the demand for client access including 802.11ac enabled clients.  Whether you are in Higher Education, K-12, Healthcare, Manufacturing, Retail or other verticals, we are seeing our customers across industries face the same challenges: more users coming onto the network, more users bringing more devices, more devices that are only wireless connectivity (no Ethernet port), more security, OS and application updates on each of those devices. All this drives the larger problem of high density.

Enter the Cisco HD Experience Technology. Available on the new Aironet 3700 Series Access Points, the Cisco High Density Experience or “HD Experience” Technology is a suite of solutions serving up a feature set designed specifically to alleviate the introduction of more clients, bandwidth hungry applications and high density network strain in order to provide an unparalleled user experience.

Here are the top 7 facts to know about Cisco HD Experience Technology:

1. HD Experience Technology is a suite of solutions only available on the AP3700 that helps  OPTIMIZE performance, mitigation, scalability and roaming for High Client Density networks

2. HD Experience is a hardware-based solution on a WiFi chipset designed BY and FOR CISCO. This is *not* software features based on merchant silicon WiFi chipset. HD Experience includes…

3. CleanAir 80 MHz, where Cisco fundamentally retooled the award-winning CleanAir technology to provide the same level of granularity and accuracy of RF interference detection and mitigation across 802.11ac’s 80 MHz bandwidth…but it also detects and mitigates for 802.11a/b/g/n clients as well. Read More »

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Wireless Security Yesterday, Today and Tomorrow

Ten years ago, I remember driving around my neighborhood with a laptop, wireless card, and an antenna looking at the Service Set Identifiers (SSID) of all the open wireless networks. Back then, a home user’s packets often flew through the air unencrypted with nary a thought to who might be listening.

 

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As a protocol, Wireless Fidelity (WiFi), has continually improved (IEEE 802.11) and today it is the preferred communication channel for a multitude of home devices including video game consoles, cameras, streaming video devices, mobile phones, tablets, and list goes on. As October is National Cyber Security Awareness Month, we outline typical WiFi risks and share sensible precautions.

Family-on-laptop-300x199In my last three homes, the Internet Service Provider (ISP) installation technician arrived with a cable modem that included four Ethernet ports and native WiFi default enabled. In each case, the technician explained that I could manage the cable modem through the settings webpage. When I inquired about management authentication credentials all of the technicians told me that passwords were not enabled by default, which naturally caused some consternation due to the obvious security implications.

It turns out that most ISPs will provide a modem without WiFi capabilities upon request. You can also request that a WiFi enabled modem be converted to bridge mode which will allow you to attach and manage your own WiFi access point (AP) without worrying about conflicts. Read More »

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How the Heck Do You Omnichannel?

The buzz in retail these days is “omnichannel” – we see slogans such as “Engage with Today’s Omnichannel Consumers,” “Develop Your Omnichannel Business” frequently. Cisco itself uses this word often. But in all honesty, I don’t think many people fully grasp the concept and its potential. And I don’t know of any retailer that has a complete approach to it. That’s right: None. 

Omnichannel retailing is about opening the store, its products, and services to shoppers in an immersive way that drives customer interaction across any point of access, at any time. “Omnichannel” is not just about connecting existing systems, it’s a transformational way to look at how you conduct business.

Becoming an omnichannel retailer is a broad undertaking, and many retailers are creating new executive positions to lead this strategy. However, I think these companies may be missing the boat. When thinking about omnichannel strategies, consider three key points:

First, a customer-centric strategy cuts across all organizations in the business – it can’t be sidelined into one business function such as IT. I often consult with retailers who experiment with different capabilities in a disconnected way; essentially, they throw technologies at the wall and wait to see what sticks. Instead, why not start by asking, “What does my customer want? How can I build a loyal relationship with them?” It’s all too easy to assume that showrooming is the enemy. But, really, why, for example, is Amazon successful? It’s not because they are available on a mobile phone. It’s because they are easy to do business with, offer good pricing, and deliver quickly. It’s about the way they address customer needs.

Next, I think stores often try to do too much at once (see wall-sticking, above). Instead, I recommend a phased approach that starts with the low-hanging fruit – projects that have the highest probability of effectiveness and can be measured against business targets as a whole. Every store has its niche, and one size does not fit all. By achieving rapid successes up front, retailers gain funding for the next piece of the strategy, building from success to success.

Finally, accept the fact that an omnichannel business will change how people work. Are you avoiding Internet access because you think associates will waste time surfing the web? Some may – but your good salespeople will be able to leverage online information to help them serve shoppers. Concerned that showrooming on the floor will drive customers away as they find lower prices online? Build your own identity, brand, and incentives into the online environment to drive sales. Worried that an online storefront or call center will undercut in-store sales? Run the numbers on losses over time as consumers find your store is the only one without convenient mobile customer support.

Omnichannel is not about the technology. Rather, it’s about finding the best outcome for you and your shoppers. To achieve success, IT and business must work together to solve customer problems for the store as a whole – there’s no other way to do it with complete success. Check out this great blog by Cara Waters, Five Lessons in Retail Trends.

I love retail trivia! Comment below if you know the answer to this question: What is the oldest US retail company?

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Strength in Numbers: Meet the CMX Partner Ecosystem

Since the launch of Connected Mobile Experiences (CMX), we have seen tremendous interest from our customers to monetize their investment in Wi-Fi Solutions and enable new line-of-business applications to gain insights, deliver efficiencies and engage end-users.  This week Cisco is announcing a collection of technology developer partnerships, as managed through the Cisco Developer Network (CDN), that help us bring a “whole offering” to our Customers with the addition of domain expertise, geographical focus and technology feature infusion that gives our Customers confidence, security and operational excellence to move forward in this nascent market.

The foundation of this technical integration begins with the connection to the Cisco WLAN & Unified Access Architecture through the Mobility Services API, which exposes context-aware information gathered by the Cisco Mobility Services Engine (MSE) for the integration with following disciplines: Read More »

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Facebook and Cisco Connect Businesses and Consumers

Black Friday. Holiday Travel. Consumers have a more Enjoyable Experience and Businesses are Successful

Thanksgiving is around the corner and the holiday season will be upon us. What will Black Friday look like this year? I know that this is a time when things get more chaotic in my household. As my kids get excited for a break from school, and we all look forward to extended time with family and friends, we must first get through all the holiday preparations and planning. Am I better off ordering gifts for my wife and kids online versus going to the store? Do I want to deal with crowds and getting lost in a retail haze on Black Friday or Christmas Eve? And where will we spend our holiday vacation this year? Will we have access to Wi-Fi wherever we go should I need to check email, or so my kids can watch their favorite shows on Netflix?

This also got me thinking about the questions that keep businesses up at night during the holiday season. These include:

  • How can I have a one-to-one engagement with every customer or guest?
  • How can I get more customers into my venue?
  • How can I avoid showrooming?
  • How can I efficiently use my physical assets and human resources to ensure my venue is set up to maximize customer flow and staffing?
  • How can I stand out from the crowd and compete with rival brands?
  • And advertisements – how can I make them specific to the consumer in my venue rather than generic for many?

Taking these business concerns into account and listening to our customers have prompted Cisco’s Enterprise Networking Group to team up with Facebook to enable businesses to turn their challenges into opportunities. We’ve looked at how consumers can have a more connected experience while in business venues and at the same time how the business can improve the engagement with consumers while they are in the venue. We want to make this year’s holiday season more pleasant for everyone.

Read More »

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