We recently attended Retail Banking 2014 in Orlando, FL, where a wealth of information and best practices were shared, with much of the focus on how the banking industry is moving forward with the evolution of the customer experience. This year’s conference focused on the issues that bankers must deal with now and in the future: revenue growth, branch optimization, digital banking, analytics, the evolution of social media, and of course, Omnichannel.
I have highlighted below a few of the key concepts and quotes from the speakers at the conference that you might find interesting. Read More »
Tags: Cisco, collaboration, customer experience, Financial Services, omnichannel, remote expert, retail banking, video, video banking
Did you know that the Guns N’ Roses anthem Sweet Child O’ Mine was originally written as a practice guitar riff?
A friend told me this as I recently struggled to play it, making sounds closer to ‘chopsticks’ than to one of the most famous guitar tracks ever created.
The fact that I was playing a borrowed guitar may have made it more difficult, though. Playing a familiar instrument is so much easier, if only because you know its foibles! Read More »
Tags: Cisco, cmr, collaboration, jabber, meetings, mobility, Smartphones, TelePresence, video, WebEX
©Michael Tompert 2012 / from The Human Face of Big Data
Moving to one-to-one relationships: It’s incredible to think about the impact and influence. Cisco predicts $14.4 trillion of value will be “at stake” over the next decade, driven by “connecting the unconnected” through the Internet of Everything (IoE). IoE triggers a 19 trillion dollar global opportunity based upon the growth statistics of more than a 7.2 billion population, with an average of 3.47 devices per person, yielding more than 25 billion IP connected devices all by 2015, growing to 50 billion by 2020. TED Talks keynote speaker, Rick Smolan, author of The Human Face of Big Data, comments, “It’s like the earth is growing a nervous system.”
How does this impact the insurance industry? On a one-to-one level, customer’s cars, houses and human anatomy (e.g. Fit Bit) can all be connected; providing critical information about risk and rewards in real-time. In the distribution channels, it can change the way carriers, agents and brokers conduct business, both virtually and face to face. Read More »
Tags: Cisco, customer experience, Financial Services, insurance, Internet of Everything, IoE, remote expert, video, virtual expert
Collaboration is an inherently social concept. It’s about people and connection. It’s about communicating, working together, interacting to meet goals, accomplishing tasks, innovating, and creating. Just as people have unique personalities, so do the ways they collaborate for business, whether 1:1 or in groups, in structured meetings or hallway conversations, sitting at desks or on park benches, in real-time conversations or long-term interactions.
As technology evolves and geography becomes less relevant to connecting with others, the options for how we collaborate multiply. And multiply again. But technology itself is an enabler of collaboration, the value is in the connections that people make – with each other, information, and ideas.
Finding ways to improve the connections between people and the information they need to share is critical to improving business. From our perspective we want the technology to disappear; providing the ability for people to interact in the ways they interact best, wherever they are.
“Alone we can do so little; together we can do so much.”―Helen Keller
We see great value in providing social solutions to our customers. Bringing together social networking with communications technology provides people with the means to collaborate and gives them flexibility to do the best work they can. Like Helen Keller, we believe people working together can achieve extraordinary things. We believe the same is true of companies.
Increasingly, organizations are looking for ways to integrate social solutions into their collaboration tools and business processes. Throughout the past decade, Cisco has continued to weave social into the fabric of our own collaboration portfolio. At the same time, we continuously looked for opportunities to collaborate with other companies to integrate new technologies and improve what we can offer our customers – bringing the best of the best together to provide our customers with the ideal solution to fit their business needs.
Today I am happy to announce that we are entering a relationship with Jive Software
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Tags: Cisco, collaboration, conferencing, jabber, JIVE, partnership, video, WebEX, WebEx Social
A key advantage of the Internet of Everything (IoE) is the ability to “see” the world around us in unprecedented ways.
One way to do this is through the millions of cheap, tiny digital sensors generating data from shoes, tires, shopping carts, jet-engine parts, medical equipment, and just about anything else you can imagine.
But another type of sensor promises even deeper visibility and insight: video. Connected video — when deployed in the right situations and combined with other IoE components, such as analytics and mobility — can truly transform the ways in which we sense the world. And for organizations, video will provide rich, real-time insights that will drive hyper-aware decision-making and predictive strategies.
Read More »
Tags: Big Data, Cisco, Cisco Consulting Services, employee productivity, innovation, Internet of Everything, internet of things, IoE, IoE Value Index, IoT, retail, sensor fusion, sensors, value at stake, video