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Cisco Small Business Extending Services and Support in Latin America

March 5, 2014 at 10:12 am PST

Happy Wednesday!

Did you watch the Academy Awards this week? It sure would been great to get my mug in Ellen’s selfie shot. I could have been Bradley right? ..and a slice of pizza would have been great with Julia, Harrison, and “Marty”. Certainly this year’s Oscars was the best one in years.

Speaking of good shows -- as Master of Ceremonies here at Cisco Small Business, I wanted to pass along some fantastic news from another brethren Product Manager, Robin Penn. Her Cisco Small Business Services and Support team has been making a good showing recently by adding 15 additional Latin American Countries where folks can purchase Cisco Small Business Service. For some time, we have received requests from partners, customers and team members to extend our Award Winning coverage to more Latin American countries. As you can imagine, many folks are quite happy about this.

But wait… what exactly did Robin do?  We already sold Small Business Support Service in Argentina, Brazil, Chile, Colombia and Mexico. And now…the envelope please to see the new entrants: Belize, Bolivia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Nicaragua, Panama, Peru, Puerto Rico, Trinidad & Tobago and Venezuela. And all are winners

Customers now can purchase (through their partners) the value-priced Cisco Small Business Support Service:

  • Three Years of Award-Winning Technical Support
  • Advanced Product Replacement - either Same Day Ship or Next Business Day**
  • Unlimited telephone support with Cisco Certified engineers, 24 hours daily in English, business hours in other languages
  • Major and minor software releases

 

Screen Shot 2014-03-03 at 2.32.58 PM

So now, in more and more countries, especially Latin America, Cisco’s Best-in-show Small Business products can be purchased with the award-winning Cisco Small Business Support Service. So as Robin would say, buy/sell the best Small Business products with the Industries’ Best Service and Support, all in the one shot.

Thanks for hanging out with the Cisco Small Business Team -- make it a good rest of the week.

Resources:
Small Business Support Service At-A- Glance in English

Small Business Support Service At -A- Glance in Spanish

Small Business Support Service At-A-Glance in Portuguese

For more info on Small Business Support Service features and benefits or questions…  Check out www.cisco.com/go/sbs or contact smb-services-team@cisco.com

And to see where is Small Business Support Service is available: check out www.cisco.com/go/sbsavailable

**Questions about Same Day Ship or Next Business Day Logistics?  Contact your partner or latam-tm@cisco.com.

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Observations from Mobile World Congress 2014

I have just returned from a very interesting and jammed-packed week at Mobile World Congress 2014 in Barcelona. More than 75,000 people were estimated to have attended this year’s MWC, and its fabulous new conference facilities proved a great place to celebrate the industry’s accomplishments and catch a glimpse of its potential future.  Much has changed in the industry over the last year since I reported my observations of MWC 2013.  However, what is most remarkable is how the boundaries of mobility continue to expand and morph – everything now seems to be mobile?

The following are my personal observations and extrapolations from the show, based on my conversations with operators, customer meetings, analysts, and colleagues, as well as from simply walking the show floor: Read More »

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Mobile Monetization Takes a Step Forward

Brian WalshBy Brian Walsh, Service Provider Mobility Senior Marketing Manager

Among the discussions we had with global Mobile Service Providers in Barcelona at MWC 2014, here’s something that was certainly NOT breaking news: in the face of relentless growth of mobile data usage (see Cisco VNI), a top imperative expressed was to drive profitability by monetizing new opportunities.

What’s unfortunate is that the challenges continue to grow. Over-the-Top (OTT) competition continues to preempt new Service Provider (SP) services initiatives. New revenue partnerships with OTT and Content Providers remain elusive. And SP’s see more and more new sources of services substitution challenging their legacy voice & messaging services, for example, the WhatsApp move into voice services.

Of course, Service Providers also want to Read More »

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Demystifying Multi-layer Convergence and SDN at OFC/NFOEC 2014

By Leonard Luna, Senior Marketing Manager, Cisco Service Provider Solutionsleonard_luna

If it’s Spring, then it is time for OFC/NFOEC – the world’s leading event for advancing optical solutions (March 9-13).  Cisco will, once again, have a strong presence, including our largest booth ever (booth 4359), at this year’s event being held at the Moscone Center in San Francisco, California.  Building upon the industry wide dialog around multi-layer convergence and SDN, we will showcase the Evolved Programmable Network (EPN), the Cisco Network Convergence Systems (NCS) and our highly innovative CMOS photonics technology – CPAK.

EPN is the foundational layer for Cisco Open Networking Environment ( ONE) strategy and is the natural evolution of the IP next generation network (IP NGN). It is designed specifically to leverage the opportunities presented by the Internet of Everything (IoE). It optimizes the delivery of multi-service solutions over service provider networks.  An EPN increases service provider revenue opportunities, lowers total cost of ownership (TCO) and supercharges service agility.  One of the key elements of Cisco’s EPN architecture is the Cisco NCS product family featuring the NCS 6000 Series IP Router, the NCS 4000 Series Converged Packet Transport platform and the NCS 2000 agile ROADM platform.  A key differentiator to Cisco’s EPN is our growing portfolio of CPAK transceivers delivering never before seen levels of density, power savings and flexibility to Cisco’s portfolio of data center switches, IP routing and transport solutions.

At OFC/NFOEC, Cisco will showcase Read More »

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Cisco CMX Analytics & Insights @ #MWC14

mwc3_1Today MWC 2014 came to a close in Barcelona having been another resoundingly successful event.

Mobile operators and Service Providers have displayed ever increasing interest in Monitization of their infrastructure especially via WiFi and Cisco’s CMX solution.

During the week I had many conversations with SP’s from across the world while very different geographies and facing different challenges, a common theme among the meetings was how can Cisco help us find ways to generate new revenue streams and new monetization models.

At MWC we showed various demos that show how this can be achieved and provide many interesting ideas to the customers to help them think about their own businesses and how they may be successfully applied.

One demo was how various components of Cisco’s SP Architecture can improve services and provide montitization opportunities to a fictitious hotel resort chain with wired and wireless small cells, SON &  Analytics all working together. Read More »

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