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How Network Performance Management Can Increase Customer Satisfaction

Contributed by David Flesh, Sr Manager, Product Marketing, Cisco Network Management Technology Group

Please join us tomorrow for the upcoming webinar “How to Improve Customer Satisfaction and Operational Efficiency with Performance Management.”

Date: Tuesday, June 28, 2011, 8:00 AM, PDT
Duration: 60 minutes

We know that Communication Service Providers (CSPs) require more robust assurance capabilities to manage complex technology and services that span multiple domains. Operators need to have visibility of multiple network elements in order to enable them to manage the end-to-end quality of real-time services. Register now  to learn how performance management can improve quality of service and increase operational efficiency.

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Cisco Assurance Services for IP NGN: Improve Network Performance and Agility

It’s clear that service providers today face unprecedented business challenges. The network must deliver more for less -- support higher performance and enhanced services, reduce maintenance overhead and outages -- while meeting ever-increasing customer demands. Cisco Assurance Services for IP NGN helps you face these challenges. View this demo to learn how to you can achieve operational excellence, improve network availability and performance, and reduce costs.

Click to View Cisco Assurance Services

Cisco Assurance Services for IP NGN delivers:

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Does the Data Center Provide an Advantage for Government?

Today, as I watched the Cisco Data Center webcast “Evolutionary Fabric, Revolutionary Scale: A Nondisruptive Way to Handle Dynamic Data Center and Cloud Environments” I thought about how data centers can provide an advantage for government agencies seeking ways to increase operational efficiency and reduce costs.

In many ways, data centers today have similar characteristics when compared to government organizations with:

  • isolated silos of information
  • labor-intensive manual processes
  • rising costs of service
  • limited flexibility
  • mandates to provide open access to information
  • changing workplace with mobile applications, video, …
  • requirements to ensure security

In the data center, silos include servers, storage, applications, and network devices.  In many government organizations, different agencies often operate independently in separate silos.

The strategic advantage for both government IT organizations and government agencies is to develop holistic strategies that unify the separate parts into a system to deliver better efficiency with higher resource utilization that is easier to manage and costs less.

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