When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things we heard to adjust the experience. We established several “listening posts” – ways for us to get feedback. Analytics and metrics were one way. Another way was a feedback capability right within the application. We encouraged our users to use the feedback feature to report problems, but to also make feature requests or generally tell us what they think.
Within a few weeks of launch, we already started to see some trends in the feedback we were receiving. The number one requested feature that we got – by a long shot – was the ability to leave a 1-1 room. For the engineering team, this was an unexpected request. Why do users want to leave a 1-1 room? After all, if a 1-1 room has no activity, it will downwards in the room list and you won’t see it anymore. So, what is the issue? Read More »
Tags: agility, Android, Cisco, collaboration, IOS, Project Squared, user experience
When Apple Pay was announced in September this year, it brought a lot of attention to the digital payment business. But this is certainly not the first sign that we are moving rapidly towards a digital society. For example, Starbucks has been doing this for years by handling millions of mobile wallet payments every week. In fact, they took 90% of the $1.3 billion mobile payment market last year. So, what is their secret sauce of success? Their CEO boils it down to:
- Mobile payments convenience, and
- Automatic loyalty rewards
The opposite of convenience and automation is complexity. Cisco is hosting a live “Defeat IT Complexity” webcast on Tuesday December 10, 2014, to help you to achieve outstanding results with innovation and simplification.
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Tags: APIC-EM, Application Policy Infrastructure Controller Enterprise Module, automation, Catalyst Switches, convergence, IOS, IT complexity, IT simplicity, network security, SDN
This week Cisco announced an entirely new approach to delivering rich services to the Enterprise branch office with the introduction of the ISR 4000 Series. For those folks paying attention over the last year this really was no shock. In fact the ISR 4451 announced at Cisco Live 2013 is the first member of this new series teasing the concepts and technologies represented today in an entire portfolio of platforms.
The ISR 4000 Series consists of 5 platforms that spread the architecture and technology introduced with the 4451 across a portfolio designed to meet the needs of most branch offices. With performance-on-demand, these 5 platforms hit 10 different performance levels, from 50Mbps to 2Gbps with services, giving IT departments the capability to pay for only the capacity they need with the option to increase performance with a simple license. The multi-core control/data/services plane CPUs with included virtualization through Service Containers, server replacement capabilities with the UCS E-Series and flat performance-curve with services are truly revolutionary in the industry, so how did we get here? Read More »
Tags: 2500 Series, 2600 Series, Cisco ISR 4451-x, CLI, Gas, interop, IOS, ISR, ISR G2, ISR4k, onePK, router, Service Coontainers, services, snmp
Many network engineers recall the iOS7 update on September 18, 2013 as one of the most historic download days of their network’s history. All the more reason for us in the wireless world who anxiously anticipated the September 17 release of iOS8.
We asked a few of our customers to monitor the effect of the software release on their networks and the results for the first two days are in. Those in the education and healthcare space in particular are filled with early adopters of WiFi technology and devices, and eager to get their hands on the latest updates.
Joe Rogers, Associate Network Director at the University of South Florida shared this picture with us from 1pm September 17th, showing 1 Gbps more traffic than he would normally see at this time of day:
Another customer, Greg Sawyer, Manager of Infrastructure Services, shared this picture of the iOS8 effect on his network at the UNSW Australia.
He noted that his experience handling the release this year felt smoother than last year, despite the new peak internet download of 4.65 Gbps and 21Tb downloaded for the day! Not too surprising when considering that there were 27,000 concurrent connections on the wireless network and approximately 60% of those being Apple devices.
How should organizations be considering and handling these network spikes? I sat down with Cisco technical leaders Matt MacPherson and Chris Spain (@Spain_Chris) to get some insight on the effect of big updates like iOS8 on the wireless network. Here are some of the highlights of what we discussed:
The World We Live In
The truth is, more and more services are being moved to the cloud—a cloud that will push updates to millions & in the future billions of users and devices on our networks. Read More »
Tags: #80211ac, 11ac, 8.0, 802.11, 802.11ac, 802.11n, aireOS, Akamai, Android, App, Apple, application, bandwidth, best practice, Burst, business-critical, byod, byte, cache, Cisco, cloud, control, design, device, engineer, fix, Gbps, guide, infrastructure, internet, IOS, ios8, iphone, iphone 6, iphone6, IT admin, IT administration, itunes, mbps, mixpanel, mobile, mobility, network, operation system, OS, patch, peak, pervasive, policy, protocol, protocol pack 11, release, secure, security, services, signal, TB, technology, throughput, unsw, update, USF, visibility, WAN, wi-fi, wide area network, wifi, wireless
This fall your wireless networks will experience many devices upgrading to the new Android 5.0(L-release) and Apple iOS 8 releases (cue: IT managers groan). There have now been many blogs attempting to capture the enhancements expected with these releases. Today I am going to focus on describing how Android L and iOS 8 may affect customers deploying Cisco enterprise grade Wi-Fi networks based upon our research and testing of the Apple seed. Our verdict: Carry on with business as usual.
Here are four features we predict will have the most impact your networks:
1. Chromecast and Google Cast Enhancements (Android L)
Rishi Chandra, the Director of Chromecast Product Management announced that, starting with the Android L release, users have the ability to cast to your neighboring devices such as a TV without having to connect to your Wi-Fi network. In the demo, a phone used the cellular connection to connect to chromecast through the cloud. A variety of techniques are used to authenticate the users in the same room OR use a pin-code as an alternative. Users can Google Cast an ecosystem of applications or even their own applications over any Android or iOS device as well as Cloud based apps on Chrome.
Predicted Impact: Given that this feature works transparently to the Wi-Fi, it is expected that there is no impact on the WLAN in your classrooms or dorm rooms or auditoriums where this will most likely be used.
2. Peer-to-peer AirPlay discovery and playback (iOS 8)
Starting with the iOS 7.1 release, AirPlay devices will discover an AppleTV via the bluetooth network. Users could also secure their AppleTV via a 4 digit pin-code. With the iOS 8 release, Airplay devices can also mirror their content via Airdrop. This feature offers an alternative method for customers to discover and mirroring of Bonjour traffic without accessing the corporate Wi-Fi network.
Predicted Impact: Again this feature operates transparent to the Wi-Fi and therefore customers using this feature should not see any impact on the WLAN. Cisco wireless customers also have the ability to use the Service Discovery Gateway on Cisco IOS based switches, routers or wireless LAN controllers or the Bonjour Services Directory on AireOS controllers. Read More »
Tags: 5.0, 802.11, airdrop, aireOS, airplay, App, Apple, appleTV, application, authenticated, AVC, bluetooth, Bonjour, bonjour services directory, calling, cellular, chrome, chromecast, Cisco, client, client mix, cloud, controller, customer, deployment, enhancement, Enterprise, Google, HDX, health, interference, IOS, ios 8, ios8, LAN, location, mac, mac address, mdns, meraki, messaging, Mission Critical, mse, network, optimized, peer-to-peer, QoS, radio management, release, roaming, Rogue, Service Provider, SP, Voice, wi-fi, wifi, wireless, wlan