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Technology and its Power to Transform Society – Where do you Stand?

January 15, 2015 at 6:49 am PST

Educators are using technologies like Cisco Webex to deliver anytime, anywhere learning, bring experts from across the country and the globe into their classrooms, and provide ubiquitous access to an astounding amount of resources on the Internet.

Now, educators, along with their students across the country, are using it to have conversations that transform society.  Today, at 12pm Eastern Standard Time, Dr. Martin Luther King, Jr.’s birthday, students from nearly every region in the nation, with a broad spectrum of socio-economic and racial backgrounds, will use Cisco WebEx to participate in a discussion on civil rights issues.  This event is being led and facilitated by the Rochester School District in cooperation with districts from across the country. Read More »

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Moustaches and the Customer Experience

Tom_Selleck

Photo by Alan Light

Remember when moustaches were cool? For those who weren’t paying attention, it was back in the 1980s when Tom Selleck--sporting that signature facial hair--ruled the T.V. airwaves as private investigator Magnum, P.I. Most guys old enough to shave (or who thought they were) tried to proclaim their manliness with a Magnum-style moustache. We thought 128 kB of RAM and the 5 1/4″ floppy drives on our IBM XT personal computers were pretty neat, too.

The early 80s were also the last time many consumers thought that contact centers--or call centers, as they were known then--were cool. People appreciated being able to call businesses if they had a question about their bill or needed product information (remember, those were the Dark Ages before the internet). But as related in a noted white paper, contact centers soon became more about minimizing costs than providing exceptional customer care. And of course we started getting annoying telemarketing calls in the middle of dinner.

In the last couple of years, however, customer care has begun to swing back in favor of the customer.

Read More »

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Ringing in 2015, the WebEx Way

Happy New Year! As I return from the holidays and begin the year ahead, I’m energized and excited about all the amazing accomplishments we achieved with WebEx in 2014. Many recollections come to mind that I’d like to share with you. And I have exciting news for 2015 — already! More on this in just a minute…

WebEx is really at the core of everyone’s work life. With over 60 million users and more than 1 million meetings a day, we really impact how people work and live. It was just a little over a year ago that I started leading the Cloud Collaboration Applications team at Cisco. When I started, I challenged the WebEx product team with a new goal to dramatically improve our already great web conferencing tool. A key element of this goal was a focus on simplicity. Making WebEx simple in addition to enhancing functionality was the target. Bottom line: It is our mission to delight every WebEx user and make their work life more productive.

The New WebEx

My team took this challenge to heart and made significant product changes in this direction. In October 2014, we launched the New WebEx that comes with a new clean intuitive interface, improved web landing pages that make it easier to join online meetings, much faster meeting load times, better video layout, and wideband VoIP audio for better audio quality. Read More »

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6 Ways HR Can Benefit from Video Conferencing

With the near year come new resolutions.  For many people, among those at the top of the list is getting a new job.

For human resources leaders, the resolutions may be to get more creative to find new talent, and to retain and grow the existing talent. This challenge is even greater when you are attracting a new generation of workforce.

By 2015, millennials will make up 36% of the American workforce. They are more mobile than previous generations; they want greater choice on how and where they work.  They feel comfortable with technology and they’re used to being connected and collaborating all the time.

Video conferencing is one of the best technologies HR can use right away to attract, retain, and develop millennial employees.  Once seen as a nice-to-have, video conferencing for business use has come a long way.  It’s no longer just a big, expensive system in a large conference room where you need IT’s help to get it to work, nor is it relegating to consumer-grade video chat, bypassing IT.  For businesses that use the right video conferencing solution as part of their overall communication tools, they see an immediate business impact.

Here are six top benefits we see from our customers:

Read More »

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We Have Moved! Join Us on the Collaboration Blog for Video Updates

This is not goodbye!

Video Collaboration is a big deal at Cisco, as you can probably tell from some of our recent announcements about the Cisco TelePresence IX5000 and the first non-transcoded video call between a WebRTC application and an existing video endpoint. We’re constantly working to make video easier for you to use and as collaborative as possible. In our quest to put users first, video at Cisco has become integrated with, and synonymous to Collaboration at Cisco. We want you to have a seamless collaboration experience, regardless of device or location.

So what am I getting at with all this? We’re archiving the Video blog as part of this effort for a holistic, seamless collaboration experience. Join us over on the Collaboration blog, where you can continue to get updates on what is going on with Video Collaboration in the industry and at Cisco.

we have moved - blog image

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