My team maintains and supports Cisco IT’s internal implementation of the Cisco WebEx Social collaboration platform. Cisco employees use WebEx Social for internal collaboration and knowledge sharing in online communities, and as a central repository for documents, videos, and other information resources. Read More »
Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiative click here and here. This blog is about how adding a social layer, specifically Cisco WebEx Social, resulted in an improved user experience and reduced caseload and therefore avoided cost. Personally, I’d like to say the easy onboarding of devices has caused me less wrinkles, but I’ve yet to find a quantitative way to prove that hypothesis true, so let’s stick to the facts:
- In November 2010, Cisco IT had 4,566 cases per 33,354 devices or about 0.14 Cases/Device
- In October 2011, Cisco IT had 3,921 cases per 48,530 devices or about 0.08 Cases/Device
- Cisco IT has had a 52% increase in devices and 16% more users
Tags: aaron chiles, Android, blog, byod, case, caseload, cisco on cisco, Cisco WebEx Social, coc-collaboration, collaboration, community, Help, information technology, iPad, iphone, IT, mac, mobility, onboarding, PC, support, WebEx Social, wxs
“Change is inevitable—except from a vending machine.”
In the spirit of Robert C. Gallagher’s famous quote—and in our quest to never be a vending machine—we’ve rolled out several updates to Cisco’s Security Intelligence Operations (SIO) Portal which I trust you will find useful. Thanks to your feedback, we continue to evolve the Portal to ensure that relevant security content is where you need it, when you need it. Providing timely information to our customers requires not only a global team of Cisco security experts to pipeline the latest information, but a complementary team who ensures that the most significant issues are also the most visible. In fact, that’s the most exciting change we made: a new ‘Security Highlights’ tab which allows a cross-functional group, led by our content managers, to call out the most important issues to our customers. That way, instead of looking at IntelliShield alerts, Cisco Security Notices, or Event Responses individually when time is scarce, this new tab gives you an at-a-glance view of Cisco security content our experts feel is most pressing given all of the events into which we have a view.
We redesigned and updated the blog incorporating many new features designed to improve the blogging experience! Here are some of the major changes you will notice as you explore the site:
The Blogs at a Glance module now has a sleek and clean design. We added LinkedIn and Google + social icons to make it easier to share content.
Today VMware kicks off VMworld in Las Vegas and we’re already seeing interesting news announcements, cool innovations, and informative technical sessions.
If you’re not there in person to be close to the conference action, we’ve gathered together a list of important conference info. Thanks to live feeds, Twitter, and video, you can participate in much of the event from the comfort of your home or office.
Let’s start with some of the fun activities we’re seeing at VMWorld.
Check mate! Just another day at the giant chess board as conference attendees play a rousing game. Check the VMworld You Tube channel to see what else is happening.
Make yourself at home…attendees sit in what looks like a video game set, complete with grass cubes for seating.
Keep reading for links to conference materials, live streams, notable tweets, and social media happenings. Read More »