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Next Chapter for All of Us

The decision to move on and embark on my new chapter has not been an easy one. I joined Cisco in 2001 because I saw the opportunity to change the world for the better with our technology. My 14 years here have been immensely rewarding because of the friendships I’ve made with so many of you. The last four and a half years, first as COO and then President, have been the most challenging and exciting professional experience any one could hope for in their career.

Looking back at my career here, I am extremely proud of many things. When I joined, John asked me to build a world class services organization that would be best in class in terms of margins, value add to our customers and supportive of our important and vast partner ecosystem. The Services organization I joined to build has grown from $3 billion to nearly $10 billion in annual revenue in 12 years, with among the strongest margins in the industry, and is a key contributor to Cisco’s growth and profitability. Importantly, our partner delivered services represents many billions of dollars beyond that. Culturally, Services has always led with a mindset of customer first and has led the company as we have moved to focus on our customers’ business outcomes.

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Internet of Everything Innovation Centers Facilitate Change

Innovation – exponential innovation – is needed to capitalize on the $19 trillion in value at stake that the Internet of Everything (IoE) is poised to generate worldwide over the next decade. We’ve entered a time of co-innovation and experimentation via rapid prototyping and an ecosystem of partners to develop new business models and new sources of revenue.

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Announcing Cisco’s Data & Analytics Conference

It is an exciting day for me. Today, we are announcing our first annual Data & Analytics Conference in Chicago, October 20-22. If you’ve previously joined us for Data Virtualization Day, you’ll find this expanded experience responds to your feedback and the changes your business is experiencing as the industry embraces the relevance of analytics.

To share our enthusiasm, and in honor of David Lettermen’s Final Late Show broadcast, here are the Top 10 reasons why you should join us at our conference this Fall:

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Analytics Opens a Window into Each Shopper’s Journey

The key to retail today is customer understanding —where each customer stands on his or her personal shopping journey, whether in-store or out. Retailers must “know” each shopper as never before. And they must offer the kinds of contextual, personally relevant experiences that will optimize their merchandise mix, create faster inventory turns, and drive greater customer engagement.

After all, the typical customer today is mobile, connected, and has heightened expectations. Many are accustomed to a deeper level of real-time interaction from innovative online retailers than from traditional brick-and-mortar stores.

Yet, as a recent Cisco study revealed, offline retailers – or retailers that combine on and offline capabilities – have their own unique advantages – if they step up to the opportunities of the Internet of Everything (IoE) economy. By blending the benefits of the physical store — such as the ability to touch, compare, and try on products — with the benefits of the virtual world, retailers can create a new value proposition that can’t be matched by their online-only competitors. In the process, they not only drive their own industry’s disruption but challenge for market leadership.

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Cisco and the NBA are ready for the Playoffs

Throughout the season, the NBA Replay Center has found itself at the center of some of the game’s most gripping plays. Time stands still as fans, players and coaches all wait with bated breath as the close calls are confirmed.

Such was the case on March 30th when the Sacramento Kings played the Memphis Grizzlies and Courtney Lee’s jaw-dropping buzzer beater turned an intense game of basketball on its head. As the ball went in the net, no one in the arena, or at home, knew whether the call would be upheld.

It is precisely these moments where Cisco and the NBA Replay Center come into play. Instantly, HD footage and IP data are sent from the arena to the NBA’s state of the art replay facility where it is reviewed, clipped and sent back to the refs at courtside. That footage now arrives in real-time, meaning more time for the game to flow, and less bitten nails on the fingers of the fans.

With the Replay Center, Cisco continues to help the NBA connect to millions of fans worldwide, and drive the league’s myriad communications and content delivery.

The NBA has a lasting legacy of implementing technological solutions that improve the way the game is played and how as an organization they can connect to a fan base that stretches from New York to New Guinea.  Together, we are evolving and improving the fan experience.

We live in a time of unprecedented disruption, a time when winners and losers are decided in a matter of seconds. Whether you work on a basketball court or in a boardroom, Cisco is there to ensure you’re ready to make all the big plays and call all the biggest shots. We’re ready. Are you?


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