I am very excited to transition into the GM role for the Cisco Sports & Entertainment Solutions Group (SESG). It’s an incredible time for this industry, as stadiums around the world transform the fan experience via technology. This transformation has been on display this past week in Australia, where the Sydney Cricket Ground announced they would be upgrading their stadiums with Cisco Connected Sports solutions. We applaud these leaders in sport for driving change and delivering a more rewarding live experience.
I got to visit with another leader in sport, Real Madrid CIO Enrique Uriel, just a few months ago when I took in the final game of the team’s season. I marveled at the passion on display from the fans at Real Madrid, but even more so I saw firsthand how Real Madrid and Cisco have partnered to transform the Santiago Bernabeu Stadium into the “Ultimate Bernabeu,” – an immersive, connected and thriving environment.
Here is a video where Enrique speaks about what the future is…connecting people, fans, and the stadium.
Looking back, it’s incredible to see how far this industry has come in such a short period of time, and how Cisco has been a true market maker – through the ongoing innovation in the custom Connected Stadium platform, StadiumVision, Connected Stadium Wi-Fi and now StadiumVision Mobile. Cisco has driven the fan experience forward, and now more than 150 venues (large and small) in more than 30 countries are using our solutions not only to provide the best fan experience but also to re-invent their business models.
This infographic showcases the instant impact Internet of Everything (IoE) – the networked connection of people, process, data and things, is having on profits in 2013 ($600B+). Note that the second biggest industry is customer experience…now swap out the word customer for “FAN,” and it becomes abundantly clear that the market potential for sports and entertainment entities that embrace IoE is tremendous.
The mission since the inception of Cisco SESG has been to “connect the unconnected,” to solve business problems and allow venues, teams, and leagues to tap into new market opportunities. While those goals will continue, we are evolving into a new age of connectivity, and the good news for our partners, and existing and future customers, is that no one is better positioned to help with that transition than Cisco.
Trust is built with consistency. This axiom is certainly true of Cisco’s credibility with customers in the cloud computing space, where Cisco is investing to ensure enterprise customers are able to rapidly build private clouds, or to procure Cisco Powered cloud services from our Cloud Service Provider partners, who, in turn, are using Cisco technology to build their public clouds.
Recognition of our consistency in the cloud market is reflected in multiple ways, including third party corroboration. To that end, Cisco’s momentum in the cloud market is illustrated by findings from three industry analyst reports:
After being named the number 1 company customers used most often for professional services related to cloud in an IDC survey of US customers earlier this summer, Cisco was recently named a global “Major Player” the first time we were invited to participate in IDC’s MarketScape Report, Worldwide Cloud Professional Services 2013 Vendor Analysis. And the latestQ2 data from Synergy Research Group shows that Cisco continues to maintain a number 1 position in the Cloud Infrastructure Market.
“After steadily and consistently building its share in this market, Cisco has done well to hold onto its newly-won lead,” said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst.
This strong combination of leadership in cloud infrastructure and in cloud professional services underscores Cisco’s commitment to consistently deliver businesses the foundation to deploy differentiated cloud services at a lower business risk.
No one can argue that cloud computing is accelerating IT business value, and cloud technology investments are increasing at a rapid pace in nearly every industry segment. At Cisco, we remain committed to maintaining our consistency in delivering what our customers require. A big part of that commitment is enabling IT to aggregate, integrate, customize, and deliver an expanded set of services to the business utilizing a mix of Cisco-enabled private cloud services and Cisco Powered public cloud services, paving the way to a hybrid cloud sourcing strategy for customers.
Black Friday. Holiday Travel. Consumers have a more Enjoyable Experience and Businesses are Successful
Thanksgiving is around the corner and the holiday season will be upon us. What will Black Friday look like this year? I know that this is a time when things get more chaotic in my household. As my kids get excited for a break from school, and we all look forward to extended time with family and friends, we must first get through all the holiday preparations and planning. Am I better off ordering gifts for my wife and kids online versus going to the store? Do I want to deal with crowds and getting lost in a retail haze on Black Friday or Christmas Eve? And where will we spend our holiday vacation this year? Will we have access to Wi-Fi wherever we go should I need to check email, or so my kids can watch their favorite shows on Netflix?
This also got me thinking about the questions that keep businesses up at night during the holiday season. These include:
How can I have a one-to-one engagement with every customer or guest?
How can I get more customers into my venue?
How can I avoid showrooming?
How can I efficiently use my physical assets and human resources to ensure my venue is set up to maximize customer flow and staffing?
How can I stand out from the crowd and compete with rival brands?
And advertisements – how can I make them specific to the consumer in my venue rather than generic for many?
Taking these business concerns into account and listening to our customers have prompted Cisco’s Enterprise Networking Group to team up with Facebook to enable businesses to turn their challenges into opportunities. We’ve looked at how consumers can have a more connected experience while in business venues and at the same time how the business can improve the engagement with consumers while they are in the venue. We want to make this year’s holiday season more pleasant for everyone.
It’s back-to-school time once again. Whether it is smartphones, tablets or laptops –devices and the classroom are more intertwined than ever before. Thanks to the growing connections in the Internet of Everything (IoE), it is now easier than ever to integrate the device into the classroom. With college costs on the rise, there is no question why many students, professors, and colleges, are turning to technology to increase access to resources.
The days of ‘my roommate ate my homework’ are coming to an end. Read More »
Cisco has long been known for our deep customer engagements, ability to see major market shifts and then create innovative solutions and services that enable our customers to succeed. That’s especially true in Cisco’s Services organization, where we play a key role in helping customers advance their business and innovate in ways that can move major industries. Cisco Services is world-class – from technical and professional support to consulting – and I’ve seen that first-hand over the past year as the proud leader of this incredible team. And, yet we know there is still an immense opportunity to do more for our customers.
Today, we are entering what Cisco believes is the largest market transition since the birth of the Internet—the Internet of Everything (IoE). Our teams’ research has identified $14.4 trillion in “value at stake” that will be available for companies to win or lose over the next decade in the new IoE economy.