The “We’re Listening” blog keeps you in the loop about what Cisco is hearing from our customers and partners, and what we’re doing to address your top pain points. Teams across Cisco work together to fix these areas of concerns, and in this blog, you’ve heard from some of the experts who lead the improvement efforts. At the center of their efforts is Cisco’s Ease of Doing Business program, which looks at all the customer and partner feedback from surveys, individual meetings and conferences to determine the biggest pain points, and then pulls in the right people from across Cisco to make change happen.
The Ease of Doing Business team recently returned from Cisco Live, where they captured valuable feedback from our customer and partner attendees. I’ve asked Steve Morrisey, who leads the program, to summarize his top moments from Cisco Live, and to give us a hint at the changes we have in the works.
By Guest Contributor Steve Morrisey
A few weeks ago, my team and I attended Cisco Live 2013 in Orlando, Florida. Cisco Live is always a valuable opportunity for us to connect with customers and partners. Whether in formal sessions, hallway conversations or via social media, you give us great insight into your experience doing business with Cisco, telling us what’s working and what we need to fix. Read More »
Tags: cisco live, software licensing, we-are-listening
If you’ve been following my past blogs and presentations, you’ve heard me talk about “Data in Motion.” That’s the catch-all term used to describe the swelling flood of data that is at maximum value while still in motion (and often at that fleeting moment in which it is created). Data in Motion requires rapid, real-time response in order to provide actionable insights at the right place and at the right time. Done right, it can be evaluated in meaningful ways that lead to knowledge and wisdom. But even a slight delay in reacting to it can mean the data loses its value.
Data in Motion is a completely different animal than the persistent, static “data at rest” that is the subject of Big Data today. And, so far, Data in Motion has gone largely untapped. Retailers could tap Data in Motion to send targeted alerts and promotions in real time to shoppers. Healthcare providers could use it to remotely monitor patients in their homes. Manufacturers could harness it for process monitoring and control. My friend Rick Smolan and I recently shared some inspiring examples of how Data in Motion and data in general have changed people’s lives. If you haven’t already seen it, you can watch our conversation here.
Read More »
Tags: data in motion, Internet of Everything, IoE
Guest post: Dan Munro
Freelance writer & Forbes contributor
Festivals come in all shapes and sizes. Some are cultural, some are religious and yes, some are entirely technical. At their core, however, they all share at least one trait in common. They are each – in their own way – a gathering of a faithful flock.
When you host a technical conference for 25 consecutive years two things happen. It becomes a major production around logistics and attendance will swell. That’s clearly the case for Cisco’s annual conference called simply Cisco Live! Read More »
Today’s threat landscape is more dynamic than ever before. Rapid changes in the world around us, driven by cloud, mobility and the Internet of Everything, are considerably affecting traditional security approaches. The notion of the “perimeter” no longer exists and threats are able to circumvent traditional, disparate security products.
The marketplace needs a pervasive, continuous security architecture that addresses each phase of the attack lifecycle. Today, we are excited to announce the acquisition of Sourcefire (NASDAQ: FIRE), which directly supports Cisco’s strategy to constantly defend, discover and remediate threats – with the ultimate goal of covering our customers before, during and after an attack.
Sourcefire, based in Columbia, MD, is a leader in intelligent cybersecurity solutions. Sourcefire delivers effective, highly automated security through continuous threat research, detection and protection across its portfolio of next-generation intrusion prevention systems (IPS), next-generation firewall, and advanced malware protection solutions.
Sourcefire couples its technology with automated, real-time visibility across the extended network that includes virtual, mobile and endpoints. These solutions work not only at a point-in-time, but also provide continuous threat protection and retrospective remediation across the network.
Having led security innovation for more than 12 years, Sourcefire has assembled a world-class team with deep security DNA that will help drive Cisco’s execution of its security strategy. Sourcefire was founded by Marty Roesch, who pioneered their success through open source, creating a community of security technologists working together to build an industry leading intrusion prevention system. Sourcefire also is home to the Vulnerability Research Team, a group of elite security experts who work around the clock to proactively discover, assess, and respond to the latest trends in hacking activities, intrusion attempts, malware and vulnerabilities.
Sourcefire’s open source model is expected to strengthen and accelerate Cisco’s ability to build a strong ecosystem of security partners who can bring real time threat intelligence and innovations to customers through integration with our technologies and platforms.
Security is a critical component to Cisco’s overall strategy to be the No. 1 IT company. Earlier this year, we acquired Cognitive Security, a security software company that applies artificial intelligence techniques to detect advanced cyber threats. Cognitive Security and Sourcefire are expected to help Cisco achieve our goal as we offer more best-in-class security services; more intelligence sources for continuous protection; and an open platform to enable a threat-aware network.
We believe that Cisco and Sourcefire customers will benefit from the combination of world-class products and technologies to provide continuous and pervasive advanced threat protection across the entire attack continuum and from any device to any cloud.
I am delighted to welcome the entire Sourcefire team to the Cisco family, and look forward to a prosperous future together.
In closing, I would simply like to remind you that this blog contains forward-looking statements which are subject to risks and uncertainties, including the risk factors discussed in Cisco’s most recent reports on Form 10-K and Form 10-Q filed with the SEC on September 12, 2012 and May 21, 2013, respectively, and in the press release announcing this transaction. Such risks could cause actual results to differ from those contained in the forward-looking statements. For further information, please consult such Form 10-K, Form 10-Q, and Cisco’s Form 8-K covering such press release, each available free of charge at the SEC’s website at www.sec.gov or by going to Cisco’s Investor Relations website at http://www.cisco.com/go/investors.
Tags: Cisco Security, cloud, cyber security, Internet of Everything, mobility, security, Sourcefire
Cisco continues to listen to our customers’ feedback, and make improvements that address your biggest pain points. In a previous post, Jim Fuller, Senior Director of Technical Services focused on entitlement, joined us to talk about improvements that simplified the overall Services Entitlement process, and hinted at future improvements that were underway. Jim’s team recently completed changes to our Return Materials Authorization (RMA) process, and as promised, he returns to the blog to walk us through those changes, and what they will mean for your experience working with Cisco.
By Guest Contributor Jim Fuller
Installed Base and Contract Data Quality are a consistent challenge for customers. Customers and partners use contract data to manage both their services with Cisco and the information they need to renew service contracts. Cisco wants to make this experience easier for our customers, so we’ve been making improvements to the tools and systems our customers need to maintain their installed base and contract data -- starting with our Return Materials Authorization (RMA) process. Read More »
Tags: cisco_services, entitlement, RMA, we-are-listening