I’m excited to announce the recent release of our next-generation service catalog software, Cisco Prime Service Catalog version 10.0. (Click here for a larger image.) As previously introduced in my colleague Song’s blog post, Cisco Prime Service
I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria. Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private
It’s hard to believe but it’s ten months since I first blogged on Cisco Domain TenSM, which is Cisco Service’s framework to guide you on your path to data center and cloud transformation. I’ve now covered all ten domains of
Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device. As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex
When was the last time you turned on your new gadget, opened an app, or logged onto a website and found that you needed to attend a training course before you could use it effectively? At times, we in the IT industry fall into the trap that we need
I introduced the Cisco Domain TenSM framework for data center and cloud transformation back in December, and after my previous blog discussing “Domain 4: the User Portal“, it’s now time to discuss Domain 5, which considers Service
This week at the Gartner Data Center Conference in Las Vegas, Cisco Services is unveiling
