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Derek Dykens

Consumer Industries Business Development Manager

Global Enterprise - New York, NY

As a trusted advisor, Derek partners closely with some of the biggest names in retail and hospitality on their strategic business priorities. Derek typically engages with retailers to identify ways to impact the customer experience through analytics and technology, streamline processes within store operations or supply chain, and enable retail teams to do more with the investments they have already made. Additionally, Derek can offer a fresh perspective on what other retailers are doing and the current trends Cisco is seeing across the evolving industry.

Prior to this role, Derek was working for Target Corporation in Minneapolis leading key technology refresh projects and aligning future technology investments to Target’s strategic omnichannel roadmap. He also spent time at Lexmark International as a Retail Consultant reducing operational costs within North American and European retailers.

Articles

Cisco Live + Digital Retail = Something to Talk About

Innovation lies at the heart of our design process. See how our team works to think differently about how Cisco positions Retail IT to our CLUS attendees.

October 24, 2017

RETAIL AND HOSPITALITY

Live #CiscoChat Oct 26th — Digital Retail 101: Are You Ready for Black Friday and Cyber Monday?

In 2016, new records were set for online sales across Thanksgiving, Black Friday and Cyber Monday in the United States. In addition, the National Retail Federation reported that total consumers increased with 154.4 million people shopping over Thanksgiving weekend last year. Are you interested in hearing about what retailers can expect this year? Whether it’s […]

September 7, 2017

RETAIL AND HOSPITALITY

Can Retail Associates Be Your Competitive Advantage? Act Now. Empower Them.

Long wait times. Out of stock challenges. Pricing inaccuracies. Dissatisfied customers. Operating in the physical world of retail can be tough. And more often than not, the retail associate takes the heat for painful situations like these given that they are on the front lines. Day after day the associate wakes up, pours a big […]