CUCM

Our Collaboration Flex Plan enables you to plan transitions at your own pace; adding cloud-connected services like WebEx Teams and Meetings and offering options for hybrid deployment models.

In network engineering I have learned that the biggest lie I tell myself is that “I do not need to write this down.” That being said, when you are in the heat of troubleshooting a production issue I really try to design my systems so that I can tell what the heck something does by […]

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.

Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.

How does Cisco keep voice costs down with our Unified Communications voice service?

Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more cost effective, we’ve been able to rely more heavily on the network to extend UC services out to the branch networks. 

Last week, we looked at the question “How close to the phones does the CUCM cluster have to be?” There was no easy or set answer to this question, but we acknowledged right at the start that minimizing the number of clusters is probably a good idea. So why, then, does Cisco IT have so […]

The first things involved in designing a Unified Communications network are deciding where to put the Cisco Unified Communications Manager (CUCM) clusters, and how many clusters to have. And some of the major factors to consider are “Where are the phones? How many are there, and how close to the phones does a cluster have […]

Tips for Cisco partners on how to expand their Collaboration business.