Building Custom Call-Center Solutions for Attentive Client Service
RZF, the IT Department of the Ministry of Finance in Germany, needed a quality call center service to connect and organize all of the calls coming in over 28,000 IP phones and Jabber clients on the network. Read how Recos IC, a Cisco Preferred Solution partner, used Cisco CUCM and Jabber APIs to build a seamless user experience for RZF.
The Cisco Unified Communications Manager Evolution–Only the Fittest Will Survive
Our Collaboration Flex Plan enables you to plan transitions at your own pace; adding cloud-connected services like WebEx Teams and Meetings and offering options for hybrid deployment models.
Importance of naming standards in Cisco Unified Communications Manager
In network engineering I have learned that the biggest lie I tell myself is that “I do not need to write this down.” That being said, when you are in the heat of troubleshooting a production issue I really try to design my systems so that I can tell what the heck something does by […]
UC – How does Cisco IT Support and Manage its UC Services?
Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.
How to Make Free Phone Calls at Work – 5 Tips from Cisco IT
Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money.
What is Cisco IT’s UC Global Cluster Architecture?
Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more cost effective, we’ve been able to rely more heavily on the network to extend UC services out to the branch networks.
Cisco IT – Why So Many CUCM Clusters?
Last week, we looked at the question “How close to the phones does the CUCM cluster have to be?” There was no easy or set answer to this question, but we acknowledged right at the start that minimizing the number of clusters is probably a good idea. So why, then, does Cisco IT have so […]
How Close To Your Phones Does a CUCM Cluster Have To Be?
The first things involved in designing a Unified Communications network are deciding where to put the Cisco Unified Communications Manager (CUCM) clusters, and how many clusters to have. And some of the major factors to consider are “Where are the phones? How many are there, and how close to the phones does a cluster have […]