#contactcenter

October 22, 2015

COLLABORATION

Are You (Customer) Experienced? Jimi Hendrix and CX

1 min read

Like most “overnight” sensations, Jimi Hendrix was not an immediate success. He burst onto the American music scene at the Monterey Pop Festival in June 1967, after a fascinating series...

August 6, 2015

COLLABORATION

The Best Service Humanly Possible

1 min read

Sitting in traffic the other day, I tuned off my Peter Frampton Spotify channel and started to listen to New York area local AM radio. The president of a mortgage...

June 16, 2015

COLLABORATION

Can Your Customers Name Your Brand in Three Notes?

1 min read

Drummer Bernard Purdie has played on over four thousand recordings in his fifty-year career. The self-proclaimed “Hitmaker”, he has recorded with Steely Dan, B.B. King, Hall and Oates, Miles Davis,...

April 30, 2015

COLLABORATION

Don’t You (Forget about Employee Engagement)

2 min read

Tonight I’m heading out for a huge slice of nostalgia. I’m going to see 1980s pop group Simple Minds. No doubt there’ll be much reminiscing and swaying of...