Financial Services
- Financial Services
No More Bankers’ Hours: Join the Live Chat
“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has
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- Financial Services
A New Model To Innovate in a Digital World
Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business
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Please Hold: Your Wait Time is 4 Days
As somebody who avoids going into shops at every opportunity it was only natural that I reached for the laptop
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The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my
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Digital Payments Lack the Framework for Success…And That Needs To Change
Co-authored with Mark Kovarski In an era of constant technological evolution, our utilization of different technologies, including mobile devices, has
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- Financial Services
How Banks Can Capture New Customers by Adopting a Digital Strategy for Mortgage Lending
Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but
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- Financial Services
Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
I recently returned from a Financial Services Summit event in China, where I discussed trends in an omnichannel delivery strategy
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- Financial Services
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to
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- Financial Services
The Connected Life: The Art of the Possible in Insurance
Gathering and Harvesting New Data through “The Connected Life” The Connected Life, the digital life is steadily emerging. Today’s insurance
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- Financial Services
Enabling “The Easy” Button for Insurance
Nearly a year ago, I wrote a blog titled, “Mayday for Insurance and Financial Services,” where I detailed how next-generation
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