Financial Services POV

Open banking is creating wider financial services ecosystems but also creates opportunities for sub par customer experiences when systems go down. Cisco AppDynamics can play a role in business success and continuity.

The acceleration of digital during the pandemic heightened awareness of associated rapid IT changes and rising complexities in financial services making it the number one cyber security challenge. Regulatory agencies around the world responded to these increasing cyber risks with updated guidance for institutions and auditors. Making this a true partnership with vendors.

On top of the priority list for many financial services institutions is how to get more value from the plethora of data that they collect. To leverage this data, there are many new technologies that can help FSIs deliver on the promise for personalized financial services and increased revenue.

Cisco Full Stack Observability (FSO) enhances Artificial Intelligence for IT Operations (AIOps) by consolidating visibility of the technology stack across operational domains and extracting insights from the vast amounts of operational data—allowing you to quickly remediate issues, optimize infrastructure, and keep your operational transformation on track.

The digital transformation path means replacing legacy systems and processes with more efficient methods. The journey of digitizing workflow and automating processes benefits the new hybrid workforce to the betterment of sales and service.

Keeping the trust financial services intuitions have with customers can be sustained by designing a human centric digital first engagement.

Redesigning around digital-first engagement and hybrid work is helping financial services companies improve the sustainability of their business, especially in four key areas.