#CiscoChat Recap: No More Bankers’ Hours
How often do you bank? ? For me, it’s a few times a week, but more frequently when I have...
Financial Services
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Financial Services
No More Bankers’ Hours: Join the Live Chat
“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any...
A New Model To Innovate in a Digital World
Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business breaks down boundaries between industries and markets—think Uber—innovating within the...
Please Hold: Your Wait Time is 4 Days
As somebody who avoids going into shops at every opportunity it was only natural that I reached for the laptop when we decided it was time to move to a new home. A mere 48 hours later an agent had visited our property, produced an advert which made us
The Branch: A Retail Bank’s Secret Sauce to Success
So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the...
Digital Payments Lack the Framework for Success…And That Needs To Change
Co-authored with Mark Kovarski In an era of constant technological evolution, our utilization of different technologies, including mobile devices, has had massive impact on the financial services industry. As...
How Banks Can Capture New Customers by Adopting a Digital Strategy for Mortgage Lending
Banks are experiencing market disruptors attacking from many angles. They’re facing competition not only within the financial services industry, but also from non-traditional banking institutions that are delivering new mortgage...
Making the Branch Core to Omnichannel, and a Hub for Financial Expertise
I recently returned from a Financial Services Summit event in China, where I discussed trends in an omnichannel delivery strategy with an audience from 30 banks. A central part of my discussion was the notion that things are not changing, they’ve
Make Collaboration a Key Part of Your Litigation and Claims Handling Strategy
For those of us who have been in this industry awhile, the Property and Casualty (P&C) insurance market continues to be plagued by inefficiencies in claims handling and litigation management. Adjusters assigned to manage the claim are
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