Andrew joined Cisco Consulting Services after 16 years working within the Financial Services industry in the UK. During this time Andrew developed a deep understanding of retail banking operations and distribution functions in strategy and change leadership roles through introducing innovative uses of technology.
One example, which has won numerous Financial Services Experience Awards, is the program called Nationwide NOW. Andrew played an instrumental part in setting the programs strategy and leading the delivery of this at Nationwide Building Society. Nationwide NOW uses Cisco’s Remote Expert technology to connect customers in branches to financial consultants located elsewhere in the UK. This solution, which spans the majority of Nationwide’s product set, has revolutionised the distribution model of the UK’s second largest mortgage lender.
Andrew is passionate about applying rapid innovation approaches to finding new ways for banks to deliver better services to their customers - whilst intrinsically tying these back to the delivery of the organisations strategy.