Kim Austin

No Longer with Cisco

Until recently, I was the senior manager for digital and social marketing for Cisco Collaboration Marketing. I've spent 18 years at Cisco and have been surrounded by high-tech since it became "a thing." I learned BASIC programming on a PET computer with an external cassette tape drive. I remember when the land where my office is now was an orange grove. (And that doesn't make me all that old...)

Kim Austin's Articles

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  Collaboration

  How Sales Teams Can Transform Customer Relationships

  August 2, 2017 - 0 Comments

  Collaboration technology can both improve the way sales teams collaborate internally, as well as evolve customer contact from phone calls to a collaborative experience. When customers are engaged and feel

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  Collaboration

  Shifting Marketing to a New Way of Collaboration

  July 31, 2017 - 0 Comments

  Improving the way internal and external teams collaborate can take a marketing campaign to that next level. Collaboration solutions use technology to constantly innovate the way employees and customers communicate

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  Collaboration

  Improving Healthcare Experiences with Collaboration: Case Studies

  July 20, 2017 - 2 Comments

  At the very core, healthcare is about collaboration between caregivers and patients. Read on for examples of how healthcare organizations worldwide are improving patient care and business processes using collaboration

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  Collaboration

  Better Collaboration Delivers Better Education: Case Studies

  July 18, 2017 - 5 Comments

  Schools and universities are finding new ways to face the myriad challenges from advancing technology: student expectations, educator techniques to keep students engaged, and regular business (budgets, enrollment, growth, competition).

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  Collaboration

  Using Collaboration Technology to Improve Hiring

  July 17, 2017 - 10 Comments

  Travel costs restrict the ability of HR to interview a variety of talent, resulting in inefficient hiring processes. Collaboration technology helps avoid settling with “good enough” local candidates.

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  Collaboration

  Collaboration at #CLUS, Final Wrap: “Ahh, the Cloud” and Endangered Chickens

  July 5, 2017 - 2 Comments

  The final day of Cisco Live US didn’t disappoint. The week closed with a full agenda of sessions, innovation talks, and – of course – the celebrity keynote. Collaboration VP

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  Collaboration

  Collaboration at #CLUS, Day 3 Wrap: Thinking about Security

  June 29, 2017 - 2 Comments

  I may be on the collaboration team, but the security stuff always fascinates me. The stats around cyber crime are mind melting. Today’s keynote focused on security, which is always

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  Collaboration

  Collaboration at #CLUS, Day 2 Wrap: IT Superheroes in Flight

  June 28, 2017 - 0 Comments

  Tuesday was another day of talks, tech, and more tech for the 28,000 attendees in Las Vegas, not to mention the even larger online audiences. A stat I heard today:

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  Collaboration

  Collaboration at #CLUS, Day 1: Keynotes and Bears, Oh My

  June 27, 2017 - 0 Comments

  The first day of Cisco Live 2017 Las Vegas is in the books. It was a busy day, to say the least. The morning started with the opening keynote and

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  Collaboration

  Collaboration at #CLUS: Get Ready to Fly Like a Superhero!

  June 24, 2017 - 2 Comments

  What’s up for the collaboration fans among the badge-wearing masses at Cisco Live this week? Plenty! Education sessions, innovation talks from execs, demos in World of Solutions, an entire village

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