In her blog, Countdown to Cisco Live EMEA, Adele Trombetta, SVP, Cisco Customer Experience (CX) EMEA, mentioned how excited she is for Cisco Live EMEA in just a little more than a week, and I agree. Her preview of this event provides an overview of several different areas where CX will make a splash this year. However, I want to go a little deeper and give you some more details on what you’ll see in our Customer Experience booth, and around Cisco Live February 5-9.

With a dozen CX demos available to you at this year’s event, let’s get you ready to explore and start accelerating your business outcomes.

CX Booth

Here are the demos you will find inside the CX booth in Amsterdam:

Cisco Lifecycle Services

Remove adoption roadblocks and transform at speed with less risk with our new outcomes-driven service. From improving the customer experience and enhancing security to optimizing productivity and more, our experts can help you achieve measurable business results. With our telemetry-based AI/ML insights, tools, and automation, we can help you accelerate time to value from your Cisco technology investments and achieve your business outcomes, faster.


Cisco offers solutions to simplify and speed up the delivery of business outcomes. Automated deployment and configuration, service-level monitoring with observability, response and remediation, incident management, and software upgrades with validation and assurance can benefit businesses of all levels of automation maturity. Regardless of where you are in your automation journey, Cisco has solutions that are easy to consume and tailored to your needs.

Success Tracks/CX Cloud

Improve operational efficiency and reduce risk with a 360-degree view of your network with proactive digital insights; remove adoption roadblocks with expert best practices, and boost staff productivity and skills with learning resources with Success Tracks, enabled by CX Cloud to maximize the value of your IT investments.

Security, Consulting and Managed Services

Two separate demonstrations in our booth will show you how to strengthen your organization’s security resilience. Come explore the wide range of CX Security services helping to strengthen your organization’s security resilience. From product-agnostic advisory, strategy, and security architecture-focused services to planning, design, and implementation of Cisco Security products – pre-defined or fully customized service solutions cover your complete services lifecycle.

TAC Innovations

Our top priorities are simplicity, speed, and efficiency when getting IT issues solved, no matter their size. See how self-service automated support workflows can reduce your time to final resolution or how RADKit enables remote diagnostic log collection and automates complex tasks with network-wide APIs to speed up time to resolution. In addition to the TAC Innovations demos in the CX Booth, TAC engineers, sales engineers, and professional services engineers will also be available via Technical Solutions Clinics and in the Technical Solutions Clinic Theater.

Customer Success

Come see how Cisco CX enables customers in Financial Services, Retail, and Utilities to overcome IT challenges and deliver optimized mission-critical services, improve end-to-end security, and drive more intelligent operations. You’ll also learn how we’ve helped them transform work environments, reimagine communities, and enhance customer experience.

Cisco Community

One of the most frequented Cisco digital properties is Cisco Community, which serves more than 1.4 million visitors each month and supports seven languages. Learn more about this trusted, online, peer-to-peer community and knowledge hub, where you always have access to real-time answers and 24/7 advice.

Partner-Powered Customer Experience

Visit the CX partner demo to discover how partners can enhance the customer experience with Cisco tools and platforms. Engage with experts showcasing live demos of tools such as the Partner Experience (PX) Cloud, dive into the capabilities and insights available through Lifecycle Advantage and explore how to drive customer software adoption through the digital end-to-end Lifecycle Practice Journey.

Cisco Learning and Certifications

Cisco Learning and Certifications (L&C) will be in the booth with training offers and demos on Cisco U. and Cisco Modeling Labs (CML). You can find Cisco L&C outside of the CX Booth as well, with 30 sessions planned in the Cisco U. Theater!


Finally, stop by and let Cisco Customer Experience solutions help shape, scale, and sustain your journey toward sustainability. Align your goals with actionable plans enhanced by AI/ML, automation, telemetry, and guided expertise to identify, accelerate, and measure the impact of your sustainability technology initiatives.

Of course, that’s only what we have going on within the Customer Experience booth. We also have a CX demo in the Cisco Showcase, which walks you through how Cisco CX leads the way to help our customers realize business outcomes faster at every step of the lifecycle.

Last but certainly not least, head over to the Sustainability Zone and learn how to make your buildings and workspaces ready for hybrid work while driving sustainability. You can design a secure, sustainable, and future-proofed smart building with our end-to-end approach. Come explore our vision to help create the next generation of smarter buildings.

We have so much we want to share with you this year at Cisco Live EMEA. I hope you’re looking forward to it. I know our CX team is!

If you want to know more about our Customer Experience presence at this year’s Cisco Live, check out the CX at Cisco Live website for the most up-to-date information.

In the meantime, feel free to leave me a comment or a question below, and stay tuned for more info coming your way as we get close to the start of Cisco Live EMEA on February 5.



James Turrell

Head of CX Marketing and Communications

Customer Experience