Following the Hortonworks Blog, we are lucky to have James Gold from SAP as next blogger in the Why I love Big Data guest partner series. James explains how customers experience is greatly improved via predictive maintenance in a connected factory.

James Gold, Director, Global Technology Partner Marketing, SAP SE
Jim is an enterprise software veteran who’s held a number of senior marketing and business development positions at large, mid-size and startup technology companies. In his current position as Director of Global Technology Partner Marketing for SAP, he’s responsible for co-marketing, business development and co-innovation of key SAP strategic alliances, including Cisco Systems, Inc. Previously, he held product marketing positions in support of SAP HANA Cloud Platform and SAP virtualization technologies.
Prior to SAP, Jim worked in a variety of senior roles in partner and product marketing, business development and channel enablement. He began his software career at IBM, and has worked at Intuit, LivePerson and Lithium Technologies, among others.Jim graduated cum laude from the University of Vermont, and has done graduate work in business and political science.
If you’ve spent much of your career in customer facing roles as I have, you know it from experience: whatever your business, there’s simply no substitute for a true customer advocate. It’s been said more than once that “the most important person selling what you’re offering is…your customer.” And with no shortage of vehicles to share product and service experiences, we all know that your customer’s opinion — positive or negative — can impact business like never before.
So what does this have to do with Big Data, Analytics, and Internet of Everything (IoE) – along with SAP, Hortonworks and Cisco? I hope you’ll stop by World of Solutions (1733) Connected Factory at Cisco Live to find out for yourself! You’ll see a powerful example of a Predictive Maintenance application that combines real-time and historical data about asset performance and repair to proactively prevent disruptions, increase manufacturing yield, reduce costs – and ultimately improve customer service.

Once again, our subject matter experts took part in a discussion centered on building smarter manufacturing with IoT. We asked the question, where is manufacturing headed and explained how IoT will fundamentally change how products are invented, manufactured, shipped and sold. With IoT, IP networks and analytics, manufacturers can become more efficient, improve worker safety and offer new business models. Manufacturers that master this new dynamic will have a variety of new opportunities for revenue growth and cost savings.

Guest Blog by Igor Dayen, SP Product and Solutions Marketing
One of the great things about Cisco Live is the people you meet. While the classes, hands-on labs, and speaking sessions are all great, if you’re willing to take the extra step beyond the convention center, you can meet people you will continue to learn from all year.