Cisco Blogs


Cisco Blog > Collaboration

From Work-Life Balance to Work-Life Blend - Google, Twitter and Cisco Join a Panel to Discuss how to Prepare Companies for Gen Y

Two weeks ago, I was sitting in front of 250 people at the Commonwealth Club in San Francisco talking about a subject most Fortune 500 companies are dealing with today: how to prepare for the thousands of Gen Y employees about to descend on the work place. Last Tuesday, July 16th, I had the pleasure of speaking on this topic with Google’s Todd Carlisle, Director of Staffing, and Twitter’s Melissa Daimler, Head of Organizational Effectiveness and Learning. Doug MacMillan with Bloomberg BusinessWeek moderated the discussion.

During the course of the evening, we discussed an assortment of topics around how companies are creating an environment that these new generations of employees will want to work in. It’s clear Gen Yers work and interact in different ways and companies are having to adapt.

For example, all of the panelists agreed that companies must provide lots of opportunities for training and coaching. I firmly believe that the number one predictor of job satisfaction is great coaching. In five or ten years, I may not remember how I was paid in that particular position, but I will remember an impactful mentor and a skill I learned. Todd from Google brought up an interesting Googler to Googler program that they’ve implemented, that connects people to share their skills – everything from debugging a complex piece of code to teaching yoga. Melissa agreed, saying that if there is just one question that managers ask employees every quarter, it should be “what is the skill you want to learn.” After all, people are more loyal to building their skill set and their career path than any type of company.

The topic of work-life balance also came up, and each panelist talked about that in a different way. I believe that what used to be a work-life balance is, for Gen Yers, a work-life blend. This newest generation of employees is used to constantly flipping back and forth Read More »

Tags: , , , , ,

All Day Tweet Chat: What Should IoE Connect?

In a world of connected people, process, data and things, what would you connect? That is the question of the day as Cisco hosts an all-day Tweet Chat next week with WIRED Magazine.

Cisco Tweet Chat WIRED

On Tuesday, July 23 between 6:30 a.m. and 10 p.m. EST, submit an item you would like to see connect to IoE, and Cisco experts like me will be there live to talk about your idea. The latest ideas and conversations from around the globe will be featured on the WIRED.com homepage throughout the day, so be on the lookout for your ideas to appear in the feed. You can add your ideas directly within the experience on WIRED.com, or via Twitter.com. Either way, simply tag your tweets with #IoE and @Cisco to join the conversation.

So, what do you think should be connected to the Internet of Everything? Mark your calendars to chat with us live on Tuesday on WIRED.com, and join the IoE conversation on Twitter until then.

Tags: , , , ,

Is Your Company Prepared for Gen Y? Cisco, Twitter and Google Share Their Thoughts

We’ve all heard about Gen Y, or “millennials,” and how this new generation is poised to take over the workforce and change the face of Silicon Valley. Next Tuesday, July 16th at 6:30 pm, I’ll be joining thought leaders from Twitter and Google on a panel at the Commonwealth Club in San Francisco, to discuss an issue of critical importance – how to attract tomorrow’s talent and prepare for the incoming Gen Y workforce.

Gen Y is expected to make up nearly 75% of the workforce by 2025. How will this change the way we work, and what kinds of opportunities and challenges does this pose for local Silicon Valley companies? During this panel, I’ll share my thoughts on the biggest shifts in culture, management style, and recruiting strategy needed to attract the best talent of this new generation.

As many of you know, using today’s enterprise tools can feel like taking a trip back in technological time.  For businesses to succeed in the future they are going to have to adapt to the needs of Generation Y and that will often mean offering them more flexibility. According to the Cisco Connected World Technology Report, 66% of employees place higher value on workplace flexibility than on salary.

But it will take more than offering a flexible Read More »

Tags: , , , , , , , , ,

The Use and Impact of Social Media: A Blog Post

cisco

In recent years, social media has become the staple of communication. I remember when I was only about 11 years old and I first discovered the wonder of Myspace. This tool (the first of its kind) led the way to Twitter, Facebook, LinkedIn, Pinterest, etc. Social media opened up a whole new world of opportunity and how people communicate with each other and even businesses. However, the power of social media comes with a price if you do not know how to use it. That is why, when it comes to social media, a person must realize who their audience is and what they would like to portray. There are a few key points when deciding to use social media as a platform of communication:

  • Start with listening to your audience and observing their activity prior to engagement.
  • Create a strategic Social Media plan.
  •  It is also important to set goals that you want to achieve overall and pay attention to how social media plays into these goals that you have.
  • Set goals that map your overall objectives (personal/professional use).

When you’re using social media for personal use, you may have a different audience and a different reason for your posts than if you were using social media for professional use, where your views are projected onto the organization as a whole. In a professional setting, social media can be used as a tool for an organization to communicate with their customers. Customers may use this tool to express to the organization how much their products/services do for them, or possibly what they don’t do for them. There are also people who use social media purely to induce negativity, and they will be around no matter the platform. They are called “trolls” and it is best to avoid them and to pay them no attention.

Whether you choose to use your platform for business or personal use, it is always necessary to remember these tips:

  • Remember that whatever you post is most likely accessible to others as well.
  • What you post can end up on search engines and on other people’s news and activity feeds.

These have been the most important lessons that I have learned in my experience and utilization of social media. Listen, create a plan, set goals and be aware of your audience and the content that you are posting. These days where there seems to be a “no limits” attitude with sharing information, which has in turn caused people or businesses a lot of trouble. What important lessons have you learned about social media? Are there any mistakes that you’ve made on a social media platform that caused you problems? What advice would you like to give others on their usage of social media? I would love to hear your thoughts.

Tags: , , , , , , , ,

Professional Social Media: From the Eyes of a College Kid

Social Media has been an integral part of my life ever since my Mom allowed me to create a Facebook page my freshman year of high school. Sites like Facebook, Twitter, LinkedIn, and even Webex Social, have completely changed the way I interact with others.

As I make the transition from a collegiate environment to a more professional environment, many interesting points have been brought to mind. I have compiled a list of pointers that I have learned over time and thought I would share them with all of you!

 

Be Aware of Your Audience:

I like to think of a post on social media as an email to all of your following. Just like an email, a recipient may or may not read your post, and they may or may not be interested in the content of the post.

Generally, whatever someone posts on a social media channel will be available to ALL of their followers unless they specify against this. This means that they either have to only post material that is appropriate for all or monitor their following to ensure that whatever they post is acceptable. This is more applicable to personal accounts as the content on professional accounts will most likely be professional in nature. Sites like Facebook are getting better at giving you tools to provide contents to certain predetermined groups of followers only. For example: they could upload an album of pictures from their family reunion and then share the album only with their "immediate family" Facebook friends group.

 

Define Your Goals BEFORE Implementing a Social Media Campaign:

This point is something that was heavily stressed in the Cisco Social Media Training and Certification program and I think it is a really good idea.

Whenever someone uses social media, they should have some type of agenda. In high school, one might just be trying to pass the time or stay up to date with who is dating whom. In college, one may be trying to build a network with their peers or discuss plans for Friday night. At a professional level, one may be trying to spread the word about a new service that they are offering or requesting feedback about what the public thinks about certain ideas. Whatever the agenda is, it is quite valuable to identify this agenda prior to the implementation. You see this with most projects. Diving into a project head first without stepping back and looking at what you aim to accomplish first is often a dangerous practice.

The same goes for social media campaigns. By identifying what you aim to accomplish, you are able to for efficiently implement a strategy to accomplish your social media goals.

Untitled

The Weakest Link Analogy with Professionalism:

A chain is only as strong as the weakest link. I think this common saying applies to how a social media channel is viewed from a professional standpoint.

I believe that a channel is viewed at the level of professionalism as the least professional post. A Facebook page can turn out great weekly content about a company written at a high professional level, but as soon as an inappropriate post is made and someone sees it, that follower will associate the channel with that lower level of professionalism. This just means that, when in charge of a social media account, a professional reputation must be constantly upheld.

 

Social Media Representing a Something Bigger Than Yourself:

When dealing with social media, there is a huge difference between a personal account and a professional account. With a professional account, the creator is representing a company or a product (in some cases the product being the creator themselves i.e. Linkedin). Where as with a personal account, you have complete freedom over post content. We are seeing more and more incidents today dealing with social media snafus causing major problems.

When watching ESPN, we will often see that a player had impulsively tweeted that he wanted a trade or thought the coach was in violation of some rule which will often set off a chain reaction of events often resulting in disciplinary action all across the board and media backlash. Many companies experience their social media campaigns go horribly wrong due to a misinterpretation on how a specific tactic would be received (see this article for several of these breakdowns http://mashable.com/2012/11/25/social-media-business-disasters-2012/). Social media takes what used to be private interactions and puts them on a pedestal for the entire world to see if they so desire. This can be extremely helpful in some regards but also potentially dangerous.

The bottom line is that, when dealing with a professional social media account that is representative of something bigger than oneself, it is important to be aware of the magnitude and possible ramifications of ones decisions.

 

Identify a Posting Environment's Style:

This final point has to deal with posting on an unfamiliar environment on a social media platform.

Not everyone online is interested in holding a professional conversation with you. In modern day internet slang, it is said that there are many trolls out there. A troll is basically someone who posts off topic, offensive, irrelevant, comical, or derogatory comments on a social media post essentially for fun. Some may be surprised that this exists but yes, it is definitely something to look out for. When first encountering an unknown social media environment, evaluating the landscape to see what type of activity is going on there. Say for example that someone searches: "Lawn Care" on Facebook looking to post a serious question about why you are having weeds grow in their lawn. There will probably be some results that consist of pages that are filled with trolls that will not be able to contribute constructive responses to their questions. A good rule of thumb is to look at a few of the past posts and responses and determine if the specific social landscape is appropriate for your needs. Also, if you are engaged by a troll, the best thing to do is just ignore them.

 

What differences have you noticed between utilizing social media in a professional manor vs. a personal manor? Do you anticipate social media becoming more prevalent in todays society? Do you have any additional observations?

Tags: , , , ,