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Cloud-based ITaaS: Transforming IT from Support to Service Brokerage

Cloud computing is more mainstream today than ever before, but it’s important to note that there are still significant opportunities for IT leaders to innovate and leverage cloud delivery options to capture new business opportunities and implement new IT models.

The Evolution of ITaaS: The Convergence of Two Roads

On one hand, traditional private cloud services within customer IT services are driving different degrees of completeness depending on organizational needs. Virtualization, consolidation and on-premise shared services are some of the drivers within the private cloud space.

On the other hand, public cloud services are evolving to include Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS).

Today, these two tracks are intersecting to create demand for a hybrid cloud model. While the concept of the “Hybrid” cloud has developed mostly as a consequence of the availability of different cloud services, this same availability is also driving the evolution of IT as a Service.

What does this mean for business? It means that fundamentally, IT is adopting a supply chain management logic by deciding whether to make or buy a specific service based on a variety of organizational goals, market pressures, and available options.

The Ongoing IT Sourcing Strategy: Make vs. Buy 

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2013 – A year in review for UCS Management! What will 2014 bring?

December 31, 2013 at 10:15 am PST

As we come to the end of 2013, there is a lot to look back at, and still more to look forward to in 2014.  Last year I speculated whether 2012 was the year of converged infrastructure and all indications are that it was true.  I was at the Gartner Data Center conference in Las Vegas earlier this month, where they referred to converged infrastructure as Fabric-based infrastructure, and expect it to become mainstream within 2-5 years.

As I look back at 2013, some of the big events, from a UCS and management perspective were:

  1. Cisco entered the ranks of the top 5 server vendors with the UCS.
  2. The virtual UCS community started a monthly UCS Tech talk series.
  3. Cloupia was renamed Cisco UCS Director, and won the Storage, Virtualization and Cloud (SVC) 2013 product of the year award
  4. Cisco extended the innovative concept of the UCS Service profiles and introduced Application Centric Infrastructure.
  5. Updated version of the Cisco UCS Manager (2.2) was released this month

Interestingly at the Gartner conference, data center automation was a topic of great interest and many sessions were dedicated to it. The Cisco UCS Management portfolio products are designed specifically to automate data center operations, increase operating efficiencies and Read More »

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How Does Enterprise IT Respond to Consumerization? To Mac, BYOD, and Whatever Comes Next?

There’s a new force changing the way Cisco IT operates, the way we plan and develop new services, and the way we support our employees. Consumerization is showing us how to help our employees to be more productive and more satisfied – if we can learn to listen and respond. Read More »

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Cisco IT Best Practices for Creating a Private Cloud

The Cisco IT Elastic Infrastructure Services program, or CITEIS, is our internal implementation of Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) resources in a private cloud. CITEIS is designed to provide a consumer-type IT experience to our developers while Cisco IT maintains governance and control over the infrastructure. Read More »

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Delivering IT-as-a-Service with Cisco Prime Service Catalog and FlexPod at Steria

I’d like to share with you some insights from the recent deployment of Cisco Prime Service Catalog from one of our customers: Steria.

Steria is a leading provider of IT-enabled business services with 20,000 employees worldwide. Steria serves private and public sector organizations across the globe – with operations across 16 countries throughout Europe, India, North Africa, and Southeast Asia. With their expertise in IT and business outsourcing, Steria provides innovative solutions to help their clients improve efficiency and profitability.

One of Steria’s recent challenges was how to satisfy its clients’ desire to improve employee productivity and enable employees to work from any device. While IT-as-a-Service is becoming an increasingly competitive market in the Americas, offerings in Europe are still sparse – so this was also an opportunity to provide competitive differentiation for Steria’s services. Steria turned to Cisco to solve 3 key problems:

1. Providing employees with instant on-demand provisioning of desktop software and easy access to workplace IT resources,
2. Enabling employees to work from any device anywhere, and thus optimize computing Total Cost of Ownership (TCO),
3. And providing a simple, user-friendly portal and service catalog to make software offerings easily accessible.

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