As I sit here on an airplane en-route to San Jose with my MacBook Pro at hand, heading to an industry-leading networking event (albeit on my own time, yes – this is officially vacation), I’ve found myself reflecting on collaboration technologies and how I’ve seen them evolve in the short 15 years I’ve been working with them. After all, it has become one of those things that I spend the majority of my day doing these days, working as a partner engineer specializing in Collaboration.
One of my first experiences with collaboration technologies was back during my third IT job, sometime circa 2001, only a few short years after the Cisco acquisition of Selsius networks brought the Call Manager product to us, and I was working for a company supporting what we now call ‘telepresence’; back then we simply referred to it as ‘video conferencing’. These immersive environments (calling them ‘life-size’, as we did back then, seems kind of silly now) were not all that different from what you see today; projectors, nice furniture, and an executive meeting room experience. Read More »
Tags: #ciscochampion, Cisco collaboration, Cisco Jabber, Cisco Unified Communications Manager, Cisco WebEx
Modernizing Public Safety Communications
Your existing radios and voice system do more, with Cisco IPICS 4.8
If your agency uses Cisco Unified Communications as well as PTT radio communications, you can make both more valuable by adding Cisco IP Interoperability and Collaboration System (IPICS).
Hundreds of public safety agencies around the world already use Cisco IPICS to make radio dispatch operations simpler. IPICS improves incident response because personnel can join PTT talk groups using just about any device. That includes land-mobile radios, smartphones, IP phones, PCs and laptops, and even traditional phones.
The newest release, IPICS 4.8, has new features that improve communications, collaboration, and operations. Read More »
Tags: byod, Call Assurance, Cisco Instant Connect, Cisco Instant Connect SDK, Cisco IP Phone, Cisco IPICS, Cisco IPICS 4.8 Release, Cisco Unified Communications Manager, Dispatch, internet of things, IoT, LMR, PTT, sdk
Currently, WebEx Connect has no method of exporting contacts into Jabber or IM & Presence. I came up with this solution to help a couple of my users migrate their large contact lists, and thought I would share the solution with you. Let me know what you think.
This method relies on the use of a perl script and having the user log into pidgin XMPP client to WebEx Connect to populate the pidgin blist.xml file with the WebEx Connect contacts. Read More »
Tags: #ciscochampion, Cisco Jabber, Cisco Unified Communications Manager, Cisco WebEx
Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more cost effective, we’ve been able to rely more heavily on the network to extend UC services out to the branch networks. Read More »
Tags: Cisco IT, Cisco Unified Communications Manager, coc-unified-communications, CUCM, UC, unified communications
Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders. This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM. We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way. Details are outlined in Singlewire’s press release, which can be found here.
Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries. We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit. Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.
The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:
- Pre-recorded/scheduled broadcasts, such as school bells or shift changes
- Notification to Jabber IM users
- Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
- Integration to existing overhead paging systems and IP Speakers
- 911/emergency call monitoring, alerting and recording
With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »
Tags: Cisco, Cisco Unified Communications Manager, collaboration, e911, InformaCast, paging, Singlewire, UC, unified communications