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Summary: The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility

In our September We’re Listening blog, Brian Jeffries, vice president of operations, talked with you about steps taken to ease your challenges with Cisco software licensing. I asked Brian to update you about our progress around licensing and software management. Brian leads a Cisco-wide initiative focused on simplifying our customers’ software licensing experience.

We continue to actively listen to you–our customers and partners–and we are still hearing that you want a better Cisco software experience. The good news is, we have made some major progress with our software initiative that we launched a year ago. In addition to launching new software licensing products, we have made many improvements to how you manage software today.

Read the full article: The We’re Listening Blog Series: Making Licensing Easier through Automation and Increased Visibility.

Hershey Teams Up with Cisco to Deliver Telepresence to Students in Ghana

April 29, 2013 at 8:00 am PST

I’ve always liked The Hershey Company. Before now it was mostly for the delicious morsels they stack candy shelves with, but now I’m even more impressed with the company because of what it’s doing for the underprivileged youth in both the U.S. and Ghana.

In the summer of 2012, Cisco’s own Ed Schermerhorn worked with Hershey to help deliver telepresence to 80 elementary students in the U.S. and Ghana. The goal of the project? To provide an enriched educational experience by creating a collaborative learning environment where students were provided with curriculum developed by teachers in both Hershey, Pennsylvania and Ghana.

It’s such an interesting story and quite an adventure Ed went on. To hear more about his journey, read about it first hand in Ed’s latest post: A Delicious Experience: Connecting Kids in Rural Ghana with Kids at Hershey’s via Telepresence

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Cisco Video Collaboration Helps INTEGRIS Health Save Lives

April 15, 2013 at 10:27 am PST

We’ve seen Cisco TelePresence making a difference in health care. Most recently, it helped connect Children’s Hospitals with the North Pole for the holidays, and now its uses have extended to saving lives.

There are few things in life that are more important than your health and the health of your loved ones. Lack of time has become a major factor in people not seeking out the medical care they need. Therefore, health care providers have had to keep up with this ongoing issue and find ways to ensure patients receive the care they need.

Oklahoma’s largest health care system, INTEGRIS was one of those providers. Faced with the challenge of delivering the quality they desired, INTEGRIS was looking for an effective way to connect hospitals throughout the area to increase employee collaboration and improve patient care. With the help of Cisco collaboration technology, Cisco TelePresence and Cisco Jabber, INTEGRIS has established a life-saving program that has decreased stroke mortality rates and increased access to health specialists.

Read more on how INTEGRIS is leveraging Cisco to drive innovation in health care: “Cisco Collaboration Comes to the Rescue for INTEGRIS Health.”

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Summary: How Retail Giant Kingfisher Is Improving Efficiency with a Video-Enabled Supply Chain

March 18, 2013 at 2:03 pm PST

It seems every week there is a new use case for Cisco TelePresence, and this week is no different.

Europe’s leading home improvement retailer, Kingfisher is using Cisco TelePresence to help the company adopt more agile ways of working. As a company that makes do-it-yourself projects easier and more affordable, Kingfisher was facing increasingly difficult logistical challenges with key partners and offices spread out across the globe. Not only is Cisco allowing the company to speed time-to-market and increase overall revenue, but it’s also enabling better communication and more productivity.

Read more on this innovative case study and watch their video in the latest Cisco Video blog post “How Retail Giant Kingfisher Is Improving Efficiency with a Video-Enabled Supply Chain.”

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Summary: The We’re Listening Blog Series: Making It Easier to Do Business with Cisco by Simplifying Order Management

In this installment of the “We’re Listening” blog, Kathy Harrington, VP of Global Service Delivery, delves into actions taken by Cisco’s Order Management team to improve your order management experience.

We constantly strive to achieve the best possible customer experience in every part of our business. As customers and partners, you’ve told us you want Cisco’s order management process to be less complicated, more efficient, and take less time. Your feedback is taken seriously and has resulted in several improvements to ensure placing a product or service order with Cisco is fast and simple.

Read the full article: The We’re Listening Blog Series:  Making It Easier to Do Business with Cisco by Simplifying Order Management