technical services

February 1, 2017

DIGITAL TRANSFORMATION

Blood, Sweat and Tears: The Reality of Multivendor IT Support

Imagine you’re the IT director of a global bank. You recently implemented a variety of digital solutions: virtualization, IoT, data analytics. You get the picture. Your company is under pressure...

November 29, 2016

CUSTOMER EXPERIENCE

3 Insights on Digital Business Transformation and Software Support

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros...

November 3, 2016

DIGITAL TRANSFORMATION

Transforming Business: The Pros and Cons of Software Support

We live in a business era of rapid digital transformation that continues to evolve. From manufacturer to consumer, procurement to finance, software applications designed to improve and enable productivity, business...

October 25, 2016

CUSTOMER EXPERIENCE

10 Certifications in a Row and 30 STAR Awards: Cisco Recognized by J.D. Power and TSIA

Technology continues to change, but one thing remains the same; Cisco proudly earns the J.D. Power Certified Technology Service and Support (CTSS) certification. This is the 10th consecutive time...

October 22, 2015

DIGITAL TRANSFORMATION

Helping You Transform in a Digital Age

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the IoT System launch with 15 […]

November 6, 2013

DATA CENTER

Is Your Data Center Ready for ACI Transformation?

Disruptive technologies have become more frequent than ever before, making business agility and the ability to adapt key competitive differentiators.  Every day I speak with IT executives who are asking...