Solution Support

1 min read

The world is complex and the pace of change is accelerating. New technologies drive innovation and growth. But what happens with that growth?

2 min read

Imagine you’re the IT director of a global bank. You recently implemented a variety of digital solutions: virtualization, IoT, data analytics. You get the picture. Your company is under pressure...

3 min read

ITIL is simply a set of best practices for IT service management (ITSM). Over many years, IT practitioners have followed ITIL to manage the lifecycle of traditional IT-services. However, with the rise of cloud services, it’s changing how we launch, support and retire services. With it, comes the question about how relevant ITIL is: “Can […]

3 min read

Guest post from Dan Swart In my last blog post, Complexity and Control in the Cloud, I covered some basic considerations as you navigate vendors and solutions when planning your enterprise cloud. Unsurprisingly, when Cisco is talking to customers about their private cloud needs and our data center solutions, customers very quickly sound this panic […]

3 min read

Guest post from Dan Swart We want what we want when we want it. Never truer than today when we’ve got a global marketplace of technology vendors vying to deliver on now practically required solutions like enterprise cloud. While it’s really impossible today to deploy an enterprise cloud using products created by a single vendor, […]