retail

February 21, 2017

RETAIL AND HOSPITALITY

The Worst Problem in the Retail Industry? Turnover.

Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]

February 13, 2017

RETAIL AND HOSPITALITY

How to Better Manage Store Staff with Real-Time Analytics

A few weeks ago at NRF 2017, we spoke with a number of retailers looking to improve the customer experience in their stores. Challenged by today’s online competitors, brick-and-mortar retailers are doing their best to reimagine their stores with new services and technology. However, we also found that many of the same retailers were overlooking […]

February 6, 2017

RETAIL AND HOSPITALITY

Keeping up with Cybersecurity Threats in the Digital Age

Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact, double-digit growth of e-commerce is expected globally until 2020, as retailers […]

December 6, 2016

RETAIL AND HOSPITALITY

#CiscoChat Cloud Optimization with Cisco Black Friday/Cyber Monday Recap + Data Security

Whew! Black Friday and Cyber Monday came and went quickly this year! With these two biggest annual shopping days coming earlier every year and more and more consumers taking advantage of outstanding online shopping opportunities, we decided to host a #CiscoChat just for those of you in the retail industry to discuss your discoveries. During […]

October 7, 2016

RETAIL AND HOSPITALITY

Top 5 Security Threats for Retailers in the Digital Age

As more information goes online, it is more vulnerable to certain types of threats. The challenge is to align networks, systems, and company cultures to support secure practices in this new arena.

August 13, 2016

RETAIL AND HOSPITALITY

Becoming a “Retailer of the Future” with Customer Experience

More than ever before, today’s consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That’s no small investment to make, and as a result customers turn to retailers and brands that not only […]

Facing Up to Security Challenges in a Digital Economy

Hello! My name is Kevin Wood, and I am a retail business architect here at Cisco for both Retail and Hospitality. I have done a lot of work providing security to retailers – one of the most vulnerable industries in the world today. We all know that staying ahead of security threats is a dynamic […]

Creating Your New Digital-Ready Store

Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands, retailers, and solution providers are finding new ways to engage, connect, and create a vibrant […]

Reimagine Retail at Cisco Live

Cisco Live Las Vegas is right around the corner on July 10-14! This year’s theme is “Your Time is Now” to take advantage of what Cisco and our partners can offer to transform your business with digital. Digital puts customers in control, and retailers have a unique chance to leverage today’s new technologies to provide […]