Customer Experience

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What an incredible Cisco Live event! During the week of June 25, 2017 over 28,000 people from all over the country traveled to Las Vegas, NV to take part in...

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Boats are a passion of mine. As any boating enthusiast will attest, boat owners are constantly looking for enhancements – a tweak here and there to improve their vessel and...

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Today we hear about “transforming the customer experience,” but for developers and IT staffers, what does this really mean? Join us in Las Vegas at Cisco Live on June 25-29, where...

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Many years ago, my family used to drive to our local community bank to cash checks, make deposits, and pay bills. My grandmother would wait in a longer line to...

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I recently wrote a previous blog about Starbucks Digital Transformation to highlight that, it is really happening and that there are actual business results out of their strategy. It is not only a marketing campaign nor a crazy idea but a vision and a strategy to drive business outcomes. As part of Digital Transformation, Cloud, permeates everything we do and powers digital transformation. Its impact on customer experiences, business processes and models, and workforce innovations, is undeniable.

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Our hyper-connected world allows for an open market and on-demand access to products and services 24/7. This puts customers in the driver’s seat and when competing products are equal, customer...

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Thousands of companies around the globe were affected this week by a major ransomware attack called WannaCry. Ransomware is a type of cyberattack that encrypts data until the user pays a specified fee, and is one of the industry’s top evolving cyberthreats. As these and other threats continue to proliferate, the Cisco SAFE Threat Defense […]

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It’s not news that the financial services industry is being vigorously shaken by digital disruption. While this is true across industries, the wind gusts are particularly strong for financial companies. Financial Services (FSI ) firms are predominantly aiming their digital business initiatives at improving their customer experience. Yet, what about employee experience? Is it a […]

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Retail has one of the highest turnover rates in any industry. The Hay Group reports a median turnover rate of 67 percent for part-time retail employees.[1] I doubt any of us would be too challenged to list the problems driving this high turnover: Retail jobs are considered boring and repetitive, with little training and low […]